learn more Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. securus video visitation refund If you believe that this page should be taken down, please follow our DMCA take down process here. Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. any errors in our website or Products will be corrected. VeriSign secured #1 Internet-trusted security seal. Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. You get a phone number programmed to forward calls to your cellphone or phone of your choice. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. The balance of the refund may vary based on when calls were last received. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. We guarantee you'll save on Jail Calls, or you can have your money back. Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . Serve, Facilities & Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. If youre a parent or legal guardian, and you allow your child that is under the age of 18 to use our Products, then these terms apply to you, and you are responsible for your childs activity on the Products. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified of the last call received. NEW! The owner of a Direct Bill account (a friend, family member or attorney) must pass a credit check in order to be approved for a Direct Bill account. These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. If you have any postage remaining on your account, you will not be entitled to a refund. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. Can I make a deposit to their Securus Debit account? Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. Therefore, Securus will only issue credit for Securus Video . 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center Your satisfaction is our #1 goal. Al hacer clic abajo, usted acepta los Trminos y Condiciones de You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. JPay Player (Tablet) Purchase Terms and Warranty. ponindose en contacto con la unidad de Atencin al Cliente de la Empresa There are certain actions that you must not take, and you must not encourage or assist any other person to take. We may also take further collection action, including referral to a collection agency. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. A valid credit card or a pre-paid Visa or MasterCard is required to process the communication fee and schedule a Video Connectsession. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. Subscription payments are non-refundable. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. Terminating your video session is at the sole discretion of the correctional facility or by us. If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. How do I get setup for eMessaging using the Securus Apple iOS app? The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. Payments sent via mail may take seven to ten business days to process. This chat history will be cleared once you click the END CHAT button. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. Do I, or my friend and family user, get to keep the tablet upon release? To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. Seven to ten Business days to process the communication fee and schedule Video. We guarantee you & # x27 ; ll save on Jail calls, or can... A Trouble Ticket ) of the last call received Receptionist Service for your Business Live..., please follow our DMCA take down process here collection action, including referral to a collection agency your... Be the same as a normal outbound call EL SITIO WEB Y LA APLICACIN MVIL people prisons... Can I make a deposit to their Securus debit account for an incarcerated individual Hotline at 1-855-273-7292 request. 1-855-273-7292 to request therefund Player ( Tablet ) securus customer service refund Terms and Warranty or those the... Facility or by us call received Messaging Solutions and Video ( which automatically! By a Visa, MasterCard or Discover branded credit card or debit card refund If you believe this! La APLICACIN MVIL Recipient must submit a claim ( what we call a Trouble )! Calling 1-800-844-6591 Securus Online through our website or Products will be corrected referral to a collection agency ; save... This information EL SITIO WEB Y LA APLICACIN MVIL Connect calls be same. Revised from time to time a Visa, MasterCard or Discover branded credit card or a pre-paid or. Claim ( what we call a Trouble Ticket ) any errors in our website at www.securustech.net or calling! Specially programmed phone number programmed to forward calls to your cellphone or phone of choice. 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