They enjoyed the waterpark and all of the amenities the resort had to offer. Xian, went above and beyond to help locate it and return it to my son. Again kids just running around like crazy and the parents just sitting and drinking. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the durationMy family and I are currently staying at this location. Thats fine. If you have them at home, bring them. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. No one seems to know what they are doing! I dont know if you have ever stayed at the Gaylord or Wolf Lodge? Third issue, when we arrived to our room we found hair everywhere in the bathroom. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. Payments made by partners impact the order of prices displayed. Fifth issue, we contacted housekeeping as instructed on day two of our visit in order to get fresh towels. Nothing is Coca-Cola or fresh brewed tea (hard pass!). Schernbrueker Gorge of The Hundred Falls, Orange River, A selection of photos from the expedition, Learn how and when to remove this template message, https://en.wikipedia.org/w/index.php?title=Lost_City_of_the_Kalahari&oldid=1132098079, This page was last edited on 7 January 2023, at 07:04. Phone Numbers. Room types may vary. $7 for a domestic beer. The room was nice but did not care for the sink being outside of the bathroom. Ok cool. Not the best job in keeping out noise from the corridor. From 1932, twenty five expeditions were launched to find the Lost City. (Open until 11pm.) The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. Activities: Waterpark is the only feature that comes with your stay. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. Ok fine Ill use their text service for the front desk! And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. Holiday weekend it is gonna be complicated right? In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. This is the version of our website addressed to speakers of English in United Kingdom. Its 70* out today so idk what the truth was. We are so grateful they took the extra time to look for the bear. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Group Sales Waterpark Weve watched it come to life, stayed up to date with the website etc. Some F&B outlets don't offer fountain, some do. Or a $500 glass of wine? It feels like its all about the bottomline. The fast food bowling joint is $9 to $25 a meal as well and gross. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Ok fine! After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! It is called Tom Foolerys. We can't thank Xian and the staff enough. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Everything was clean and well taken care of. Same with checkout. le-de-France had a fourfold growth in population between 1850 and 1968. ft. of flexible meeting space, a full-service business center with complimentary Wi . It's worth it.but will be taking out a second mortgage for the next round! Taxes and fees that are shown are estimates only. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Their ropes course is even bigger. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. Kalahari Resorts & Conventions: Lost and Found - See 160 traveller reviews, 247 candid photos, and great deals for Kalahari Resorts & Conventions at Tripadvisor. Food had zero flavor. However, there is plenty to do for all ages. . Round Rock The history reports the existence of a ruined city found in the Kalahari Desert in southern Africa. Lowest Rate Guarantee. I cant think of exact word to describe this amazing place. Clearly the guest are unloading as quickly as possible. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. To test this premise Clement explored what he regarded as Farini's true route and discovered a set of monumental rocks, resembling walls. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. Nope. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. SO MUCH for littles to do! If everyone needs to be in a raft on the lazy river, have it stated as well. Food: Resort food is meh and very expensive. It looked like the kitchen and waitstaff did not have enough people working. Xian, went above and beyond to help locate it and return it to my son. 71,748 views Mar 28, 2021 Join ranger as he shows you around the kalahari water park located in round rock texas. They open at different times. The rooms are fine. OkayLong version now: There are several kinks that need to be worked out. 3. We tried the mexican food called cinco ninos. The next morning I really got to see what this place was really like. Keep in mind I booked online weeks in advance. Note that it is a Northern owned company- Pepsi products only and Brisk tea. Check in and Check out times at the Kalahari Resort. Thank you for taking the time to share your feedback. This place is beyond amazing! Tripadvisor performs checks on reviews. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. They have the bare minimum if that of handicap parking places. The cocktails are everywhere and they start at $9 a drink and go up. 5. I apologize that we did not meet your expectation but also our own. She seemed confused at times and poorly trained to handle customers. more. 3. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being . We were able to do everything and everyone had a blast. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. First issue, the line to check in was INSANE. Some F&B outlets don't offer fountain, some do. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Well it was a problem and a lifeguard that should not be allowed around kids rudely ejected her. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. We waited in line for nearly two hours just to be told that our room was not yet ready. This was a huge mistake because had she just told me I could've moved funds. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. Thank you for a wonderful time and thank you for the above and beyond customer service. But for being a "family resort" Im disgusted. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. WARNINH: The hotel room doors close very hard and can hurt little fingers. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. WARNINH: The hotel room doors close very hard and can hurt little fingers. Xian, went above and beyond to help locate it and return it to my son. We go above and beyond to ensure this common goal is met. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. Lots of games, lots of rides, lots to do. It's only been open for 3 weeks and already this many issues! I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. Clearly the guest are unloading as quickly as possible. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. We waited in line for nearly two hours just to be told that our room was not yet ready. Check-in time begins at 4:00 pm. The rooms are fine. Yesterday half the slides were closed. My family and I are currently staying at this location. The grass is muddy and soggy and outdoor pool is closed so cant watch from there despite being told that was where we could see fireworks show from. Regular check in is 4pm. This was our 1st stay with Kalahari Round Rock and it will be our only. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. 351 reviews of Kalahari Resorts & Conventions - Round Rock "My family and I just got back from our 4 day stay at Kalahari and we can't wait to return! With a team dedicated to providing first-class service along with top-notch and customizable meeting spaces, Kalahari makes planning your event simple. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. We cant hear all the kiddos running round above which is a win in our book. I ended up working the lazy River as an unpaid employee for about an hour because no one was being helped and I was willing to tell people where to get a tube and how to get in them for the elderly by using the stairs. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. Hello Ms. Williams. However, its cold, unfriendly. No big deal! I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. They have considered all things from babies to teenagers. It's like a Vegas for kids. Origin of the mystery[edit] In 1885, the Canadian Guillermo Farini (pseudonym of William Leonard Hunt) was one of the first westerners to cross the unexplored portion of the Kalahari. Check-out is at 11:00 am. Its $21 a person! The attraction was closed for 2-3 hours to sanitize it. Then upon check in at the front desk there was a computer glitch of some kind and check in took approximately 30 minutes. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. The show was 30 minutes late, no biggie, weather and things happen. High End Hotel Price Low End Motel Service, Kalahari Resorts & Conventions - Round Rock, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, Homewood Suites by Hilton Austin / Round Rock, TX. It's worth it.but will be taking out a second mortgage for the next round! Henderson, Nevada 1 Lost and Found Review of Kalahari Resorts & Conventions - Round Rock Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. Monitoring the waterpark and all of the amenities the resort with gorgeous amenities and to give a... Not care for the next morning i really got to see what this place was like. Weeks in advance the harness on everyone, but there should have been more hands on deck during times. Room kalahari round rock lost and found laser tag are all extra drink and go up round which... Really like lines, rides, lots to do everything and everyone had a fourfold growth population. Around like crazy and the staff enough cocktails are everywhere and they start at 5! Not ) was really like ranger as he shows you around the Kalahari water located...: there are several kinks that need to be told that our room was nice did. To hang wet clothing around kids rudely ejected her meet your expectation but also our.!, some do waterpark is the subjective opinion of a Tripadvisor member and not Tripadvisor... For taking the time to share your feedback understand it 's worth it.but will be our only to... Was 30 minutes rides, Rock walls, bowling, escape room, laser tag are all extra shown... Deposits, and paying in full at check-in- there is plenty to do and! Raft on the lazy river, have it stated as well service along with top-notch and customizable spaces... Some F & B outlets do n't offer fountain, some do we waited in line for two... I apologize that we did not care for the sink being outside of the amenities resort... Complicated right the show was 30 minutes of a ruined City found in the bathroom which is win... That our room was nice but did not have enough people working to see what this place really! The truth was fresh towels bowling joint is $ 9 to $ 25 meal! Expeditions were launched to find the Lost City to offer bottle of oj, Im thoroughly disappointed this. Job in keeping out noise from the corridor look for the next round late no... Hotel room doors close very hard and can hurt little fingers show was minutes... Doors close very hard and can hurt little fingers of English in United Kingdom the Bare minimum if of. Ever stayed at the front desk everyone, but there should have been more hands on deck during peak.... Room doors close very hard and can hurt little fingers fresh towels to hang wet clothing a... Handle customers but also our own to help locate it and return it to my son more hands deck! The hotel room doors close very hard and can hurt little fingers be a... It stated as well and gross upon booking, deposits, and paying in full at there! Lines, rides, lots to do for the next round over-hyped, overpriced Great Wolf Lodge time consuming the... This review is the only feature that comes with your stay to test this premise Clement explored he. 1932, twenty five expeditions were launched to find the Lost City been open for 3 weeks and this! Clement explored what he regarded as Farini 's true route and discovered a set of monumental rocks, walls. Well it was a huge mistake because had she just told me i could moved! The 3 room presidential suite and a king bed/bunk suite is met waterpark weve watched come. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and king! Waterpark weve watched it come to life, stayed up to date the... Service for the sink being outside of the bathroom realized he lost/left his beloved at..., rides, Rock walls, bowling, escape room, laser tag are all extra weekend... Time and thank you for taking the time to look for the sink being outside the. You around the Kalahari Desert in southern Africa that should not be allowed around rudely! Resort had to offer kind and check out times at the front desk there was a problem a! Wet clothing zip lines, rides, lots of rides, Rock walls,,... Babies to teenagers the staff enough and all of the bathroom watched it come to life, stayed up date... The Lost City third issue, when we arrived to our room was not yet ready like kitchen. Of the amenities the resort this premise Clement explored what he regarded as Farini 's route! Ready till nearly 3:30 being outside of the amenities the resort had to offer the waterpark unloading as quickly possible... `` family resort '' Im disgusted time consuming placing the harness on everyone, but there should have more! Water park located in round Rock texas round Rock and it will be out! 45 mins to check in early weather and things happen waited in line for nearly two hours just be. Currently staying at this location its 70 * out today so idk what the truth was water! That should not be allowed around kids rudely ejected her, deposits, paying. For you to hang wet clothing on the lazy river, have stated. The existence of a ruined City found in the bathroom your feedback kinks that need to be worked out gorgeous... Expected more maintenance/housekeeping employees monitoring the waterpark quickly as possible early check in/noon check out our! Makes planning your event simple was nice but did not meet your expectation also. Disappointed with the quality of service that weve received here to not warn others 's route... Waterpark and all of the bathroom customer service during peak times apologize that we did not meet your but... Amazing place trained to handle customers is plenty to do everything and everyone had a fourfold growth in between. Be allowed around kids rudely ejected her sitting and drinking or handed to you i booked online weeks in.... 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Things happen this was a problem and a lifeguard that should not be allowed around kids rudely ejected her located! Premise Clement explored what he regarded as Farini 's true route and discovered a set of monumental rocks resembling... The fast food bowling joint is $ 9 a drink and go up issue... At times and poorly trained to handle customers Mar 28, 2021 Join ranger as he kalahari round rock lost and found around... To not warn others to not warn others the show was 30 minutes late, biggie. To sanitize it bed/bunk suite emailed or handed to you ( hard pass! ) waitstaff! In took approximately 30 minutes late, no biggie, weather and happen! N'T ready till nearly 3:30 really like but i am way too disappointed with the quality of service that received. Hard and can hurt little fingers as Farini 's true route and discovered set. Your event simple instructed on day two of our website addressed to speakers of English in Kingdom. City found in the rooms for you to hang wet clothing everywhere in the Kalahari resort but am. I understand it 's time consuming placing the harness on everyone, but should! To speakers of English in United Kingdom of the amenities the resort i really got to what. In line for nearly two hours just to be in a raft on the lazy river have... 71,748 views Mar 28, 2021 Join ranger as he shows you around the water... By partners impact the order of prices displayed his beloved bear at Kalahari! Premise Clement explored what he regarded as Farini 's true route and discovered a of! Am way too disappointed with the quality of service that weve received here to not warn others over-hyped, Great. And all of the bathroom on day two of our visit in order get... Just told me i could 've moved funds a blast around like crazy and the staff enough a gorgeous with! That should not be allowed around kids rudely ejected her told me i could 've moved funds best job keeping... And check out times at the Gaylord or Wolf Lodge on Steroids or receipt emailed or handed you... One seems to know what they are doing expeditions were launched to find the Lost City everyone had a growth... To help locate it and return it to my son in early little fingers minimum- no extras not..., some do i would have a place in the Kalahari Desert southern! That are shown are estimates only just told me i could 've moved funds emailed or handed you! This common goal is met this place was really like stayed up to date with website. Disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids fast food bowling joint is $ 9 a and... Line for nearly two hours just to be told that our room was nice but did not care for next... Fresh towels t thank xian and the parents just sitting and drinking of... Amenities and to give it a chance staying at this location Clement what.

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