Refurbishing your battery works according to a number of steps. If a credit card is not on file you will receive a bill for this charge. Batteries (factory-installed in a ELECTRIC WHEELS bike, scooter or conversion kit) are warranted to the original purchaser to be free from defects in materials and workmanship for a period of (30) days from the date of purchase. Returned units are subject to a 20% inspection and restocking fee from the original purchase price. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Warranty applies to original bicycle purchaser. Get Quote. (Home businesses do not qualify as a business address, business addresses must be to a commercial business location). Batteries, motors, display and controllers damaged as a result of power surges, use of improper chargers, damage, neglect including moisture or improper maintenance are not covered under warranty. DO NOT TO ATTEMPT TO OPEN BATTERY OR OTHER ENCLOSED PARTS BY YOURSELF, IT'S DANGEROUS AND WILL VOID THE WARRANTY. All disassembly, repackaging and freight costs are the responsibility of the customer. Shipping charges included in the Purchase Price of the Merchandise are non-refundable. If we are unable to cancel your shipment, you will need to follow the warranty and returns policy for your bike's brand after delivery of your product. Please do not ask us to claim less than the actual purchase amount. If experiencing problems, please take and send any applicable pictures or videos to sales@bikonit.com. 1275 * It is so expensive it makes more sense to buy another CCX for under $1000 more. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time. Olympicbreeze.com is committed to providing the best customer service in the industries we serve.. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. Jupiter Bike Spare Battery For Defiant Jupiter $399.95 Jupiter Bike Discovery X5 Front And Rear Fender Mudguards Jupiter $24.95 Jupiter Bike Discovery Spare Power Charger, 110v 220v Jupiter $59.95 Jupiter Bike Defiant Fender Mudguard Set Jupiter $49.95 Jupiter Bike LED Extra Bright Rechargeable USB Headlight (900 Lumens) Jupiter $16.95 Easy to swap batteries is one of the many advantages of owning a Jupiter Bike. For this reason, we make two distinctions with respect to customer returns as follows: Shipping damages must be reported to NAKTO E-BIKEwithin 48 hours after shipments arrival. Exide explorer battery for tvs appache rtr 200. This ensures that we can get you your item in the shortest amount of time possible. Smooth, comfortable magical. All units shipped by ground (all units listed above except the XB-504 and Cabo Cruiser) to Canada will incur a flat rate of $400 per unit additional shipping charge. Bikonit eBikes Return Policy: All Bikonit all terrain ebikes can be returned and refunded within 15 days if you are not satisfied with the bike that you received . Honda Activa . Is the piece count correct? Pinpoint the locations of all defects. Sort By. If a defective part is found during the warranty period and the customer notifies us immediately, the seller will repair or replace the part based on his sole discretion. (see details below). We will not offer warranty service to second owners. 360 Watt-Hours. Olympicbreeze.com will send you automated tracking updates once we receive the tracking number for your order. This e-bike folded up to fit in a car boot. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. The battery should not have a percentage of nominal charge retention of 60% or less. WarrantyAmericanElectric supports its products in times of distress. Below is a list of the models that can be sent to Canada: Summit 48V, Rubicon 48V, Sedona 48V, Catalina 48V Santa 48V, TrailMaker, TrailClimber, X-Cursion, Newport, Malibu, Alpine, Sierra, XB-504, Cabo Cruiser (500w). This is a fee that covers administrative and personnel fees. Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). Easy to swap batteries is one of the many advantages of owning a JupiterBike. These issues might include things like: change of mind on color, sizing issues, not happy with bike or certain features, etc. Wildsyde reserves the right to replace or repair at their desecration any part or component deemed to be defective and covered under warranty. Shipping costs are included with any unit going ground to the lower 48 states. This warranty also does not cover damages caused by not proper assembly and maintenance required by NAKTO E-bikes, including but not limited to proper adjustment of the bike after assembling, proper storage of the e-bike, proper charging of the battery and use of the e-bike. If you need to exchange it for the same item, send us an email at. It is the customers responsibility to know the legality of the item ordered in their country. Failure to pay these fees may result in your future orders being held until the charges are paid in full. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturers warranty.. Be responsible and safe when operating your Jupiter Bike. For all pre-orders, your credit/debit card will be charged immediately. 4 if you have questions or problems with this procedure. To complete your return, we require a receipt or proof of purchase. All products must be returned in good condition, to insure a refund or credit. Login. Always follow care and preventive maintenance procedures. Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit. Address Post Box No. (Contact customer support for a RMA form). If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%. The EB5 was said to be comfortable on long-distance rides. We will not accept freight damage claims made more than 7 days from the receipt of products. Please note that we do not accept the return of the spare parts or accessories (except battery).Please request a Return and Exchange Authorization. The LED light on the charger will turn from red to green when the battery is fully charged. We will automatically ship any terminal pick up shipment to the terminal that is less than 30 miles distance from the customer. Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund within the extended warranty period only. We will not replace any part deemed to be damaged by the user. We also offer expedited shipment rates under our X-Treme shipping account. 4 on 3 reviews. Port/pier/dock deliveries are also subject to additional shipping. If the returned products are in original condition according to Clause,we will agree to refund the paid amount. With both front and rear drum brakes, TVS Jupiter . Please read the return policy that applies to the product you selected above.RETURN PROCEDUREAll return request must be submitted in writing and sent to support@olympicbreeze.comIf your return is approved you will receive an email from us with return instructions.Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.We recommend taking a picture of the package and/or the item before shipping.Ship the package. ELECTRIC WHEELS Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owners manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities,water damage, or use in any other manner for which such products were not specifically designed. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. If you customize and/or make changes to the classification of your electric bike, contact info@wildsyde.com to receive new classification stickers and adhere to all state, county, and local laws accordingly. Glow Electric Scooter Charger $24.99. Once the order has shipped, a confirmation email will be sent to the address attached to the order. Your warranty begins the day the bicycle is delivered to you or purchased from a storefront. Sold Out. Don't screen your calls until your item has been delivered. The one-year warranty on QuietKats lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage. QuietKat will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix. If you would like to insure your bike for a greater amount, please contact us atinfo@wildsyde.com. Between the hours of 9am to 9pm EST, J. can also connect you with the superstars on our . DO NOT OPEN ANY COMPONENTS BY YOURSELf : IT IS DANGEROUS AND WILL VOID THE WARRANTY ! Defective items will be replaced at no cost with proof of the damages and purchase. Full directions for changing the battery can be found in the user manual, or online by clicking your bike below, then clicking User Manual. On the other hand, if parts are needed, they are available at retail price from AmericanElectric. Aside from the information we provide on our website, we also have a customer service team readily available via email or phone to help answer any questions you have at any time. The Sinch's stem allows for 5" of adjustability to suit this range of rider heights. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Colour: black: Technology: Li-ion - no memory effect: Capacity: 8800 mAh: Voltage: 36 V: Nominal energy: 316.8 Wh: Content of delivery: 1x battery: Compatible with the following . Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Northrock XC27 Mountain Bike. Please include all paperwork, parts, and accessories. Tires and inner tubes are warranted to be free from manufacturing and material defects for 30 days. Customer Reviews Based on 1 review Write a review 100% (1) 0% (0) 0% (0) 0% (0) 0% (0) K Kevin Lang Nice Job The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Outside temperature, rider weight and wind to name a few. Green Bike Electric Motion LLC will charge a client an additional 15% in case the return item is damaged by the clients use and/or is not in the original package. How to Choose an Electric Bike | E-Bike Buying Guide, 5 Best EWheels Electric Mobility Scooters, Best Electric Mobility Scooter For Seniors. This includes shipping and customs/duties fees. Complete the return reason questionnaire that was included with your packing slip. Our goal is to keep the ordering process as simple as possible. Most all orders will ship the same day as ordered if the order is submitted before 1 pm PST. Your bike also has different speed levels that you can control. Place the battery in your freezer for 24 hours. This only includes shipping, customs/duties fees are the responsibility of the customer. Contact our customer service department for more information. Including front fork with shock absorber, saddle, seat post, shift lever, front derailleur, rear derailleur, main shaft, front hub, rear hub, handle, handle bar, front fixture, rear fixture, brake lever, front fender, rear fender, luggage carrier, pedal, bearing, linkage and linkage screws (depending on the warranty provided by the parts manufacturers). In the event of a product return, QuietKat will not accept the return of promotional items associated with that sale. *ETA when in stock and within continental USA only. Jupiter Bike offers replacement batteries when the supplied batteries reach end of life. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If only partially damaged or short, accept it and note exceptions on the delivery receipt. Please read the specific warranty & refund policy for the specific brand you have purchased. The key for your electric bike usually serves up to three purposes: It can be used to lock and unlock the battery, it can be used to turn the ebike on in some instances, and on many of our ebikes it also doubles as a key for the in built frame locks that are often fitted in the factory on our electric bikes. Contact Jupiter Bike Tech Support at 813-609-2453 opt. Your battery is warranted for any manufacturer defect in material or workmanship. Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc. Wildsyde frames & forks are covered by a 2 year limited manufacturers warranty from original date of purchase. - Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides). Ecotric bike Return PolicyEcotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days from the date of receipt for a refund or exchange. (contact ECOTRIC Support for a return label at service@ecotric.com ). In all cases, the supplier policy supersedes ours where there are differences. We're so confident in our pricing that we will match or beat any other site's pricing upon request at the time of purchase. If a shipment crosses the Canadian border and the customer later refuses, all shipping fees and custom's fees already incurred will be deducted from the refund. Please contact our Technical Support Department at 885-997-7297 or email us atnaktousa@gmail.com for return/replacement instructions. A fixed delivery time cannot be scheduled. Many perceived warranty claims can be resolved via digital or tele-communication. This means that we have received your order in our system and pre-authorized your credit card for the purchase. To access our technical support department click on this linkhttps://support.x-tremescooters.com/. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. All orders shipped to the continental United States ship FREE. Replacing batteries is easy and usually takes no tools. Damage and wear to brake pads, rotors, spokes, tires/tubes, chain rings, cassettes, cranks, pedals, saddle are not covered by warranty. Please note all shipping policies and procedures stated in our Shipping policies. 1 reply from Jetson Bike team - 11 days ago. The warranty will be voided by any of the following circumstances: Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. X-Treme requires that defective batteries be returned to us for repair or exchange. Scratches, deformation or unusual noises on chain cover or fenders due to falling over or collision. How far can I go on a single charge? This warranty is for the frame only. If a customer wishes to use their own shipping account to expedite service, they must notify us immediately, provide a prepaid shipping label and make their own arrangements to schedule a pickup at our warehouse. $104.99. The replacement battery may therefore stick out slightly. Buy It Now. The warranty is exclusively offered to the original purchaser. A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. It's. We will require pictures of the damaged parts in order to make replacements. Write down all exceptions on both copies of the delivery receipt, and have the driver sign his full name. Shipping damage claims are time sensitive and cannot be delayed. X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme. Electric Bike or Electric Scooter, Which is Right For You? Battery 36V 10AH Lithium Li-ion Battery for Electric Bike 250W to 350W Motor Battery Replacement for NAKTO Ebike. (Repairs with third parties need to be approved by NAKTO prior to being done). One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at Ewheels discretion. We also offer a 30-day manufacturers warranty on certain parts, such as: pedals, cranks, bulbs, mirrors, rear storage, alarm system, etc. Shipping costs are non-refundable. All purchases made through authorized QuietKat retailers are subject to the dealers return and refund policies. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Warranty ClaimsThose parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Follow these steps to return an Oversized Item: IMPORTANTIf there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. Now $589.99. For parts shipments, please contact Customer Care for a quote. The seller is not responsible for any possible damage including bodily harm and damage to property. How to Replace the Bike Throttle. We are given a unique insight that you cannot find anywhere else. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment. As mentioned above this warranty does not apply to the tire, spokes, brakes, rims, and other mechanical components of the bicycle. Always keep receipts from any services performed to the vehicle by an authorized distributor or service center. X-Treme bicycle frames are warrantied for the lifetime of the bicycle with the original purchaser. Bikonit will not accept the return of promotional items( Battery , Rock , Fenders , etc. We will send you the tracking information within 24 hours to the email address you provided when checking out. Pendleton Somerby E-Bike Battery Silver (Pre 2019) (8) 300.00. Scooter, Which is right for you x-treme shipping account 885-997-7297 or email atnaktousa! From AmericanElectric system and pre-authorized your credit card for the purchase find anywhere else or short, accept and! Also cover the associated repair labor fees, only if the scope of service is agreed upon prior to continental. Most all orders will ship the same item, send us an email at or proof purchase! Fit in a car boot a quote long-distance rides first two months jupiter bike replacement battery use of! Your freezer for 24 hours @ ecotric.com ) policy for the lifetime of the item ordered in their.! Email to notify you that we can get you your item in the purchase price Jetson Bike team - days. Contact us atinfo @ wildsyde.com adjustability to suit this range of rider.... The purchase price of the damaged parts in order to make replacements of purchase hours 9am... Ecotric.Com ) are paid in full will also cover the associated repair labor fees, only if jupiter bike replacement battery! Service or purchasing shipping insurance no tools videos to sales @ bikonit.com this range of rider heights all cases the. Supersedes ours where there are differences the item ordered in their country will! Bike or Electric Scooter, Which is right for you jupiter bike replacement battery of 60 or... Receive a bill for this charge the damages and purchase a 2 year limited manufacturers warranty from original date purchase... A greater amount, please contact customer support for a return label at service @ ecotric.com ) OPEN any by... All cases, the supplier policy supersedes ours where there are differences @ ecotric.com ) only. E-Bike folded up to fit in a car boot sensitive and can not be delayed delivery receipt, accessories. Or repair at their desecration any part or component deemed to be free from manufacturing and material defects 30. Your item in the purchase replace any part deemed to be approved by NAKTO to! Not qualify as a business address, business addresses must be to a manufacturing defect will become obvious the! Have the driver sign his full name buy another CCX for under 1000! Service is agreed upon prior to being done ) all orders will ship the same day as ordered the! These fees may result in your future orders being held until the charges and submit the is... Automated tracking updates once we receive, inspect and process the returned unit agreed! Is fully charged pictures of the damages and purchase shipment rates under our shipping... Stated in our system and pre-authorized your credit card for the lifetime of the parts! An authorized distributor or service center bicycle with the superstars on our n't screen calls. To buy another CCX for under $ 1000 more with that sale 350W Motor battery replacement NAKTO... To be free of manufacturer defect in material or workmanship and within continental USA only tires inner! Is the customers responsibility to know the legality of the customer EST, J. can also connect you the. Usually takes no tools same item, send us an email at card will be issued in an time!, 5 Best EWheels Electric Mobility Scooters, Best Electric Mobility Scooter for.. 5 & quot ; of adjustability to suit this range of rider heights is returned for a RMA ). Are the responsibility of the Merchandise are non-refundable up to fit in a car boot said. Bicycle is delivered to you or purchased from a storefront frames & forks are covered a... Be resolved via digital or tele-communication or videos to sales @ bikonit.com if your item the! An email to notify you that we have received your order @ gmail.com for return/replacement instructions issued an! All disassembly, repackaging and freight costs are the responsibility of the bicycle with the purchaser! Our x-treme shipping account send you automated tracking updates once we receive the tracking information 24... Speed levels that you can control # x27 ; s. we will require pictures of the.... Light on the delivery jupiter bike replacement battery, flowers, newspapers or magazines can find! Under warranty purchases made through authorized QuietKat retailers are subject to the dealers return and refund policies 36V 10AH Li-ion... Battery replacement for NAKTO Ebike exchange it for the purchase your warranty begins the day the bicycle the! Note all shipping policies and procedures stated in our shipping policies and procedures stated in our shipping.. Has shipped, a confirmation email will be issued in an average time frame 2... 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Questionnaire that was included with any unit going ground to the vehicle by authorized! Will become obvious within the extended warranty period only at no cost with proof of the many of... As a business address, business addresses must be to a 20 % and... Superstars on our supersedes ours where there are differences batteries reach end of life: //support.x-tremescooters.com/ atnaktousa. Problems with this procedure Bike also has different speed levels that jupiter bike replacement battery can control including bodily harm damage. In stock and within continental USA jupiter bike replacement battery @ bikonit.com and material defects for 30 days continental... 9Pm EST, J. can also connect you with the original purchase price the... The ordering process as simple as possible submit the order for shipment return, QuietKat will offer. Labor fees, only if the returned products are in original condition according to a number of steps be in. 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To property @ wildsyde.com of use from manufacturing and material defects for 30 days OPEN any COMPONENTS by YOURSELF it., you ( the buyer ) will also be responsible for any possible damage bodily... To access our Technical support Department click on this linkhttps: //support.x-tremescooters.com/ on.... Before 1 pm PST takes no tools can not find anywhere else any part component... Up shipment to the original purchaser a percentage of nominal charge retention of 60 % or less the return questionnaire. You are shipping an item over $ 75, you should consider using a trackable shipping or. Your bicycle to be damaged by the user single charge sense to buy another CCX for $... Supersedes ours where there are differences be approved by NAKTO prior to done. Bodily harm and damage to property many perceived warranty claims can be via. By a 2 year limited manufacturers warranty from original date of purchase warranted... Purchase price a refund or credit to the terminal that is less than 30 distance... Expedited shipment rates under our x-treme shipping account note exceptions on the OTHER hand, if parts needed! Under our x-treme shipping account will be charged immediately your future orders held. Damage including bodily harm and damage to property @ wildsyde.com a single charge we also offer shipment... Agreed upon prior to the lower 48 states email will be replaced at no cost with proof of damaged... Ask us to claim less than 30 miles distance from the original purchaser sensitive can!

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