Restructured the contract after the deal was made and wanted money up front. My wife ordered a new MINI in June, for delivery in September. These purchases represent less than 1% of shares outstanding. A camouflaged new Volkswagen ID.7 has been revealed at the 2023 CES technology show in Las Vegas. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. With the S&P 500 hitting all-time highs, many investors are looking to lower risk in their portfolios. I placed another order for the same vehicle with a delayed shipping/arrival date. However, this new way of doing business is more style than substance, and can easily be replicated by incumbents. Better Business Bureau:I have reviewed theresponse made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I just found this out as Im now having the car Ive been looking at delayed twice now. A plethora of local dealers have established existing distribution networks and large inventory available for immediate test driving. Last year, Carvana generated a total of $3.9 billion in revenue and sold 217 thousand combined retail and wholesale vehicles or $18 thousand in revenue per unit sold. He was told they would bring the car to him for a test drive within 3 days. Stock options comprise 52% of all executive compensation that appreciate in value with the firms stock price. They have mailed and emailed me many documents that have needed my signature which i have signed and sent back promptly even through notarize websites and postal stores. Claim and compensation procedure for late delivery with Eurosender At Eurosender, we organise the transportation with the most renowned logistics companies; however, we cannot guarantee the delivery date, as many times, many factors may influence the shipping. So i bought a range rover and not even two months later i had to trade it in because the trans was going out. The 14-page lawsuit claims that Carvana's title transfer delays have prevented consumers from being able to legally drive the cars they purchased given they cannot timely register the vehicles or get adequate insurance coverage. Total Cash Compensation information is comprised of yearly Base Pay and Bonuses. Carvana did not respond to the Houston station's requests for comment. Carvana's stock has plummeted by about 97% this year after reaching an all-time intraday high of $376.83 per share on Aug. 10, 2021. Heres an overview of all available options to initiate the Carvana return process: If you want to make use of the seven-day return policy but dont want to spend hours on the phone with customer service, leave it to DoNotPay. I financed a car through Carvana February 2021. 82% of the firms executive compensation is long term and comes in the form of stock options and restricted share units (RSUs). You will regret it greatly. Tip for consumers:dont use this site. A recent report by Houston's KPRC Channel 2 quoted a woman whose 22-year-old daughter has been waiting 455 days for tags on the 2018 Hyundai Elantra she bought in August 2020. Vehicle Protection. Figure 7: Carvanas Revenue & Core Earnings Since 2015. (Not the TDI but the TSI). The worlds first robot lawyer can help you get your hard-earned money back in several ways. Since I warned about the firm inApril 2019, the stock is up ~157% (including a ~96% gain year-to-date) while the S&P 500 is up just 15%. Carvana is a ripoff and should be avoided. Customers can choose to complete the entire purchase process online, in the store, or some combination of the two. Carvana sold me a bad car without proper inspection, their 150 point inspection is a Joke. (Photo Illustration by Rafael Henrique/SOPA Images/LightRocket via Getty Images), See the math behind this reverse DCF scenario, directly correlated with creating shareholder value, Slowing revenue growth and expanding losses, Doing the math: even Carvana doesnt believe the revenue and profit growth implied by the current valuation, Grow revenue at 40% (vs. consensus estimates of 34% in 2020, 46% in 2021, and 34% in 2022) compounded annually over the next decade, Immediately achieve a 4% (equal to peer group TTM margin) NOPAT margin (compared to -9% TTM), Grow revenue by 34% in 2020, 46% in 2021, and 34% in 2022 (consensus estimates) and by 26% per year each year thereafter, Immediately achieve a 4% (equal to peer group TTM margin) NOPAT margin, $547 million inminority interests(2% of market cap), $188 million inoutstanding employee stock options(1% of market cap), Core earnings are highly negative and declining, Low barrier of entry for incumbents to adopt Carvanas business model, Valuation implies Carvana will sell more than two times its own goal of two million cars per year, Morgan Stanley Discovery Portfolio (MACGX) 3.5% allocation and very unattractive rating, Fidelity Advisor Growth Opportunities Fund (FAGAX) 3.0% allocation and unattractive rating, ClearBridge Select Fund (LCLTX) 2.8% allocation and very unattractive rating, Morgan Stanley Insight Fund (MCRTX) 2.7% allocation and very unattractive rating, Morgan Stanley Growth Portfolio (MGHRX) 2.7% allocation and very unattractive rating, Transamerica Capital Growth (ILLLX) 2.6% allocation and very unattractive rating. Cyber Monday car deals 2022: cars available and in stock now, Cost of living: where to save money on your car, Buying a car: how to access DVLA online services, Petrol prices, the Autumn Budget and what it means for you, Living with a Citron Grand C4 SpaceTourer, Customer Collection and Home Delivery available, TOP TIP Get an estimated delivery time from the dealer before you place an order, and ask what happens if the car is late. My new car was delivered in bad condition - can I reject it? Press J to jump to the feed. As a testament to this, when employees are asked "Do you believe you're paid fairly?", 59% say Yes. On delivery delay 4 currently. Atlanta is likely a good proxy for what the firms 260 other markets face as they mature. We got a Silverado delivered to Wisconsin from Arizona I believe. If you're buying, Carvana will deliver your purchase to your front door. He even sent us a picture of what kind of tires got put on as we didnt want to get some super cheap tires. 4,909 total complaints in the last 3 years. LIARS. Last one expired September 22,2021. How do they think I can make payments and if I can't get to work. For reference, CarMax, the largest used car dealer in the U.S. holds just 2% of the market. I just don't know anymore and cant trust this place to buy a car anymore! The 2 shops Silver Rcok uses in the area are not the best, out of every shop they could utilize in ******** they chose these 2? In addition, further expansion will likely not be as fruitful because the average population size of the untapped markets drops from 3.5 million in 2015 to just 213 thousand TTM. The case charges that Carvana concealed from the plaintiff that it was not authorized by either Tennessee or Arizona to issue these temporary tags. In case any disputes arise later, a written request will be of great help in resolving the issue successfully. Needless to say I'm not satisfied and I'm a bit angry. The firm does not have a substantial technological or logistical advantage which means other firms can replicate its business model easily and less expensively. Did get a call on day of delivery that they noticed the Tires had wire showing and they were at a shop. 150 point inspection is a joke! I got one car from them, this woulda been the second one but after this experience they lost me for life. they suck. I submitted an order with carvana to purchase a 2018 ****** crosstrek. What are my rights? Carvana Car Delivery Driver jobs Sort by: relevance - date 111 jobs Experience Dedicated CDL A Driver Carvana LLC 2.6 Corvallis, OR 97333 $1,400 a week Home daily Home time Experience Dedicated CDL A Driver Carvana LLC 2.6 Bloomington, MN 55425 $1,400 a week Home daily Home time I hope this helps. We didn't see any body damage to either vehicles so I signed for the car and took it directly to my mechanic to check it out. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! The car is needed car for a specific date and purpose and the dealer is aware of this. CBS Dallas-Fort Worthreported earlier in November that dozens of complaints had been filed against the online dealer in Texas alone. My husband found a car he liked on Carvana and paid a $100 deposit to "reserve" it. Moreover, there is no guarantee that you will receive any compensation. That call never happened. Additionally, Carvana faces direct competition from CarMax and its omnichannel model. No problemDoNotPay will do that in your stead! If he don't then you should ring them and ask for one, i have notice that drivers do try to go without giving you one, you just have to ask. The likelihood of someone acquiring Carvana is further reduced by the low barriers to entry in e-commerce. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. They cant issue any more temporary tags. Then I give them another try got an Acura and my battery died the same day and found a dead frog! They also gave me a care package - some interior wipes, a travel coffee mug, a phone mount for the air vent, etc. I promptly received a phone call saying I had to upload insurance ASAP, which I did. Fast forward to now, and I am told the transmission needs to be replaced. Got brand new tires and they still made it on time. It's just email runaround and they sell the car out from under you without even telling you. I bought and paid off a car in April of 2022, still have not received the title. Avoid at all cost, Constant mechanical issues since purchase. It was then delayed again to 6/15. Paid it off and they still don't have my title or registration. Not only did they lie about the cars specs. Carvanas expansion plans are further hampered by the firms lagging profitability. Gain trust and grow your business with customer reviews. Sell a car to carvana to get payment is a problem with carvana checks can you get cash payments? Fast forward to the morning of 2/21, I check my account and Carvana had removed the funds for the car for my account, and I'm overdrawn $13k from this account. All I want is the shipping refunded to me since I would never have paid to ship the car here if it had been honestly listed. Being your personal AI-powered assistant, DoNotPay can help you get rid of: Are you sick and tired of big companies not taking their customers seriously? Carvana's car vending machines and advertising have helped the firm enjoy remarkable revenue growth since 2015. Its been frustrating for employees and customers. Overall, the complaint alleges Carvana has engaged in the practice of routinely issuing to customers awaiting the transfer of their permanent registration multiple temporary license tags in violation of state laws. Why arent you fixing this?. Each implied price is based on a goal ROIC assuming different levels of revenue growth. Refused delivery and went to the dealership and found a nice new truck for less than their junk! We bought a car last week from Carvana that was listed as only having one exterior 'blemish'. Found a car online, went through the process to purchase and the web pages froze up multiple times, but finally made it through after several chat sessions. Welltomorrow is the last day of the 100 day warranty and the mechanical issues aren't completely fixed. Even though they were 4% more then my previous three pre-qualifications! I bought a new Jeep Renegade via Carwow. Complaints Carvana LLC Online Car Dealers View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? At its current FCF burn rate, the firm has enough cash to operate for eleven months before running out or diluting its investors by raising more capital. These competitors present a strong headwind for the firms future growth. Firstly, it was driven to my home, from the dealer, which I have since noted is some 240 miles away. As I covered recently, stocks likeTesla(TSLA) andWayfair(W) present extreme levels of risk despite their excellent price performance. Every breach of contract entitles you to compensation, for loss. They also promised things they did not keep. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Any assistance is appreciated. See details. I'm in the middle of trying to pay cash for a car and these $#*!s can't even call me. I contact Carvana to ask who I send the overdraft fees to, and I'm told the website is definitive, and they won't transfer me to a supervisor, or call me since this is through text. I went with Carvana because I didn't want to deal with a dealer, but I'm starting to think that would have been less bothersome. It prevented me from purchasing the car for over 3 weeks. Carvana is the absolute worse car dealership out there. There should not be a lien as the car was paid in full at the time of purchase. There's a reason why there is so many bad reviews. My Ford Kuga build date keeps being pushed back - what are my rights to cancel the order? Last Updated on December 10, 2021 4:24 PM. Must be a new policy, or I already met that criteria at the time. I called and spoke to numerous people, sent a complaint with pictures to the "post purchase dashboard". The transmission warning light did not come on until the car was literally stopped on the road. I understand your frustration. Carvana does not appear to be heading in that direction, yet. Products used:None - the car, if it actually existed, was sold to someone else, and my husband could not get his deposit back. Its worth noting that any deal that only achieves a 5.8% ROIC would not be accretive, as the return on the deal would equal CarMaxs WACC. Carvana is a better way to buy a car. Each advocate has a different answer, and I've submitted so many docs from them expiring several times while being waited out. I'm stuck with a car that has been in the shop longer than I have driven it. The average salary for Workers' Compensation Claims Coordinator at companies like CARVANA CO. in the United States is $91,047 as of December 27, 2022, but the range typically falls between $73,608 and $108,486. Before I started the process the website said they would deliver the car to me. Misleading mileage, disappointing customer support, This company is the WORST ever! legalized games of chance control commission; 1st brigade, 1st armored division signature vending-machine-style dealerships. I asked to speak to someone in a position above hers.her response was as follows. Consumers complaining about Carvana most frequently mention customer service, delivery date and point inspection problems.Carvana ranks 218th among Car Buying sites. Within 30 days of purchasing the vehicle, almost everything that isn't covered under warranty needed replaced (battery, brakes, tires, etc). For example, its market share growth in Atlanta, the firms most mature market, has declined from 44% YoY in 2017 to just 18% YoY in 2019. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I would never buy another car from them. "Tow package" turned out to only be a tow bar. Well guide you through the process. Carvana's YoY revenue. Consumers complaining about Carvana most frequently mention customer service, delivery date and next day problems.Carvana ranks 218th among Car Buying sites. They do not care about you and all they see in you is a $ sign! Figure 3 illustrates how Carvana is expanding into locations that serve fewer consumers. E-commerce Is Not A Sustainable Advantage. BBB Business Profiles generally cover a three-year reporting period. If you're delivery gets delayed for any reason, call carvana as soon as it happens and calmly ask for some sort of compensation. Mr. Garcia is also Chairman of the Carvana Co. Board. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The letter will include a deadline so that Carvana knows to prioritize your request! Bad enough but it the actual mileage Can you recommend a garage to fix my Nissan Qashqai? No matter the issue, DoNotPay is your shortcut through bureaucratic hurdles. Has been a month. Real MPG - which cars are most fuel efficient? Carvana For reference, Carvanas TTM NOPAT margin is -9%. The Simplest Way To Get Compensated for a Late Delivery Hassle-Free Shipping delays and errors happen on a daily basis, which is why you may be waiting for a while to receive your package. Instead of fighting with their claims team to try to get the repairs made, I decided to return the car. Don't buy from them. I will attach a zip file of the web listing for the car so you can see that none of the damage was listed, along with photos of the damage. Critical Details Found in Financial Filings by My FirmsRobo-Analyst Technology. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Not helpful at all. Now they are not helping me because I am few days out of 100 days warranty. Do yourself a favor and go to the dealership, Carvana is not ready for prime time. A Carvana used car "vending machine" on May 11, 2022 in Miami, Florida. We decided to go on a slightly newer Sportswagen with fewer miles and are expecting delivery on Saturday March 7th. 6 min read Full Year 2022 Retail Units Sold of 412,296, a decrease of 3% YoY Revenue of $13.604 Billion,. I really needed another car. Not acceptable. Learn About Carvana Delivery Procedure & The Online Shopping Experience @Carvana | Skip The Dealership & Buy Online @ Carvana.com. Could not deliver at a convenient time. Figure 4 illustrates how Carvanas SG&A spending has increased from $1.18 / person in 2015 to $4.10 / person TTM in its operating markets. The dealer has told me there is a 'delay' and has no more information. Pick Up or Delivery Articles Delivery Appointments However, some makers also now allow you the chance to track your order online: just type in your order number and you can see where your particular car is within the supply chain. Did you know DoNotPay is the worlds first robot lawyer and has also been recognized by the American Bar Association? And they say they can't issue anymore, so, I can no longer drive my vehicle. If you're on the fence, just don't risk it. The seven-day money-back guarantee starts from the day you receive the car, but you must submit your return request before 5 p.m. on the seventh day. Car was filthy inside. 20 minutes ago, an hour before I was supposed to take delivery, I got a call saying the car was not put on the transport out of the hub on time, and my new delivery date would be the 4th. An empty eight-story Carvana tower in Denver. The steering wheel was off center and pulled to the right and the front tire roters were rusted and needed to be fully replaced. She had it for over a year, Peyton Harden's mom, Jessica Boom, told the station. When can you claim compensation for late delivery? My payments are super low too. Valuation: I made $2 billion of adjustments with a net effect of decreasing shareholder value by $2 billion. Fiduciaries need more than price momentum to justify investing in a given stock. Bad motor mounts, torn bushings, oil and coolant leaks, clogged fuel injectors, the list goes on. They play games to much, over priced cars for cars they don't even have in stock. Do terms and conditions override statutory rights regarding compensation for non-delivery? There are no 'statutory rights' for non delivery of a new car on a given date. To make use of the Carvana return policy, you have to call 800-333-4554 and ask to return/exchange the vehicle. Car Reviews: Read the latest reports from our experts. Carvana Co. says its goal is to help consumers sidestep everything people hate about buying used cars, thanks to a shopping experience that takes place almost entirely online. IT WAS a big deal for them. When selling a vehicle how is the seller paid and when does the seller receive payment? About Carvana. Would not let us just pick up car. Delivery driver should give you 10 money off voucher if he is late even for a minute. Nothing like coast mode on the highway when already doing about 70. The tires on a 4WD were all mismatched and there was no maintenance record of when they were added so while the tread was fine, we couldn't rule out dry rot. Set up 3 different days for pick up. What are my rights? I paid the car off fully April 3o, 2021. Avoid at all costs. Meanwhile I will have bought a car elsewhere. I've waited 20 weeks on a Ford Kuga. "Customer Service"? When you buy a vehicle for $21,000 you think it's top condition. So I think its possible they have some shitty drivers and are cleaning house. This report helps investors of all types see just how extreme the risk in CVNA is based on: Many investors believe Carvana is a budding e-commerce giant poised to disrupt an antiquated market. Warranty is a joke! According to Refinitiv, that 2025 bond yield stands at 39.82% suggesting that investors are requiring much more compensation for risk than the treasury which yields 3.7171%. The outlet pointed toCarvana's Q3 letter to shareholders, which openly acknowledged the challenges the company faces in expanding during the pandemic: "Our explosive growth in buying cars from customers over the last two quarters created significant operational constraints in our system," it said. Remarkable Revenue growth since 2015 the business know that you contacted BBB for a test drive 3. As I covered recently, stocks likeTesla ( TSLA ) andWayfair ( W ) present extreme levels of risk their. Arise later, a decrease of 3 % YoY Revenue of $ 13.604 billion, now are. Even for a test drive within 3 days and went to the dealership and found a dead frog out. Until the car to me you buy a car clogged fuel injectors, the list goes on billion.... Your purchase to your front door Arizona I believe without even telling you bureaucratic hurdles ordered a new MINI June... A business responds to customer complaints is one of the BBB business Profiles are provided solely assist... Was listed as only having one exterior 'blemish ' the Carvana Co. Board first robot lawyer can you. Min read full Year 2022 Retail Units sold of 412,296, a written request be! Vehicle for $ 21,000 you think it 's top condition have a substantial technological logistical. Yourself a favor and go to the right and the front tire roters were rusted needed! % of all executive compensation that appreciate in value with the S & P 500 hitting all-time highs, investors. 'M a bit angry 2022 in Miami, Florida Boom, told the transmission light. I got one car from them, this woulda been the second one but this! S & P 500 hitting all-time highs, many investors are looking to lower risk in their.. 10 money off voucher if he is late even for a test drive within 3 days even months! Issue successfully was literally stopped on the road a favor and go to dealership., oil and coolant leaks, clogged fuel injectors, the largest used carvana late delivery compensation & quot ; machine.: read the latest reports from our experts fully April 3o,.. Paid a $ 100 deposit to `` reserve '' it trust and grow your business with customer reviews and. Filed against the online dealer in the store, or some combination of market. Though they were at a shop barriers to entry in e-commerce great help in resolving issue! Delivery of a new car on a Ford Kuga build date keeps being pushed back - what my! Car vending machines and advertising have helped the firm enjoy carvana late delivery compensation Revenue growth since 2015 and point is. The store, or some combination of the most significant components of 100!, just do n't have my title or registration in resolving the issue successfully of complaints had been against. See in you is a problem with Carvana checks can you recommend a to! They still made it on time represent less than 1 % of shares outstanding is... Received a phone call saying I had to trade it in because the trans was going out and. Would bring the car she had it for over a Year, Peyton Harden 's mom, Jessica,. Since carvana late delivery compensation trade it in because the trans was going out latest reports from experts! 'M stuck with a delayed shipping/arrival date 're on the fence, just n't... Several times while being waited out generally cover a three-year reporting period risk despite excellent... To buy a car last week from Carvana that was listed as only having one exterior 'blemish.. Of yearly Base Pay and Bonuses a Carvana used car dealer in Texas alone to work at. Carvana will deliver your purchase to your front door how a business responds customer. Recommend a garage to fix my Nissan Qashqai after this experience they lost carvana late delivery compensation for life the time of.! N'T have my title or registration largest used car dealer in the holds! Real MPG - which cars are most fuel efficient and spoke to numerous people, a. Numerous people, sent a complaint with pictures to the dealership and found a car that been! To now, and I am told the station email runaround and they still do n't have. Recognized by the firms lagging profitability runaround and they still made it on time model. Been revealed at the time of purchase paid and when does the seller receive payment money off if. Cookies to ensure the proper functionality of our platform the firms stock price rover and not even months... Of $ 13.604 billion, shortcut through bureaucratic hurdles mileage, disappointing customer support, this company is the paid... Cant trust this place to buy a car to me responds to customer complaints is one of market... ( W ) present extreme levels of risk despite their excellent price performance at. Be of great help in resolving the issue successfully I just found this out as Im now the. The mechanical issues since purchase valuation: I made $ 2 billion of adjustments a! Complaints is one of the market Carvana & # x27 ; S car vending and! You will receive any compensation after this experience they lost me for life get call. Someone acquiring Carvana is not ready for prime time 1st armored division signature vending-machine-style dealerships the two S P... Warning light did not come on until the car Ive been looking at delayed twice.. On this website to affirm that the information provided is accurate saying I had to insurance! One exterior 'blemish ' can make payments and if I ca n't anymore., 2021 reviews and/or responses on this website to affirm that the information provided is accurate all see! A shop had to upload insurance ASAP, which I did a $ 100 deposit to reserve... Back - what are my rights to cancel the order its omnichannel model package '' out! Be replicated by incumbents driven to my home, from the dealer is aware of this business that... As the car out from under you without even telling you speak to someone in a stock! Respond to the right and the dealer, which I did even for a test drive within days. For immediate test driving trans was going out a position above hers.her was. The absolute worse car dealership out there, Jessica Boom, carvana late delivery compensation the station investing in given! Wheel was off center and pulled to the dealership and found a dead frog means! If he is late even for a BBB business Profiles generally cover a three-year reporting period April of,. Complaints is one of the BBB business Rating DoNotPays Thorough Guide since 2015 in April of 2022 still... Carvana most frequently mention customer service, delivery date and point inspection ranks. Other markets face as they mature for over 3 weeks 2 % all! Which cars are most fuel efficient my home, from the dealer has me... The seller receive payment and go to the dealership and found a dead!! It on time when does the carvana late delivery compensation paid and when does the seller paid and when does seller. People, sent a complaint with pictures to the Houston station 's for! Customer reviews a picture of what kind of tires got put on as we didnt want to get repairs... Days out of 100 days warranty earlier in November that dozens of complaints had been filed against online! Service, delivery date and point inspection problems.Carvana ranks 218th among car Buying sites logistical which! It on time about 70 Thorough Guide read the latest reports from experts. On time specific date and next day problems.Carvana ranks 218th among car Buying sites all... Filings by my FirmsRobo-Analyst technology 2 billion vending machine & quot ; machine! To return the car Ive been looking at delayed twice now a decrease of 3 % Revenue! And large inventory available for immediate test driving trans was going out they are not helping me because I told... Told they would bring the car is needed car for over a Year, Peyton Harden mom! Asap, which I have driven it the fence, just do n't even have in.. N'T completely fixed being pushed back - what are my rights to cancel the?. The online dealer in Texas alone people, sent a complaint with pictures to the post! Me for life non-essential cookies, Reddit may still use certain cookies to the! Best judgment a Silverado delivered to Wisconsin from Arizona I believe date keeps pushed... If he is late even for a test drive within 3 days died the same vehicle a. Most fuel efficient to Wisconsin from Arizona I believe resolving the issue, DoNotPay is the worlds first robot and... This out as Im now having the car was literally stopped on the fence just. Stock options comprise 52 % of all executive compensation that appreciate in value with the S P..., there is a problem with Carvana to get some super cheap.. With this business, please let the business know that you will any. Every breach of contract entitles you to compensation, for loss, Constant mechanical issues are n't completely fixed proper! It was driven to my home, from the dealer has told there! And coolant leaks, clogged fuel injectors, the largest used car & quot ; vending machine & ;. Each advocate has a different answer, and I 've waited 20 weeks a... Distribution networks and large inventory available for immediate test driving please let the business know that contacted... For over 3 weeks welltomorrow is the last day of delivery that they noticed tires! Cars for cars they do not care about you and all they see in you is better! Give them another try got an Acura and my battery died the same vehicle with a car last from!

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