We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. Instead of sending your equipment via post, if there is a store nearby, dropping it, there is an option too. Be advised there are things you need to know before you buy a modem though, because if you decide to change internet providers, you might not be able to take your equipment with you on their Network. The complaint has been investigated and resolved to the customers satisfaction. Suddenlink expects their materials back immediately. Ive been a Suddenlink customer for 14 years, I recently disconnected for better internet. July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. She also has hosted videos on DIY home tips and solutions and launched multiple home improvement review boards staffed with licensed pros. But when I go find out what ports are they are, the level one and two techs have no idea what I am talking about. Hi, Monte! In addition to making sure your device is compatible with your internet service provider, you need to make sure that the upload and download speed at least matches what youre paying for with your internet plan. SuddenLink offers new customers an array of perks and benefits from free installation to free Wi-Fi extenders that increase internet speed, and more. If you rent, you pay more over time, but the monthly costs are low. Reach out to customer service if that doesnt work. Not cool, but OK. A few months later and I saw the charge was STILL there. Department you're calling Customer Service. Thanks to the Art Project, you can visit The Palace of Versailles, stroll around the White House and enjoy the National Museum of Tokyo. We value your privacy. No. Enter ZIP code or city, state as well. This means SuddenLink doesnt charge an early termination penalty because there is no contract. Ask us about our "no box or no label" and Group Ship programs. To determine the best internet provider ranking, the Forbes Home Improvement editorial team analyzed third-party data on almost 20 major companies, with each companys star rating determined by evaluating a variety of metrics, including: When comparing customer review data on some of the largest review sites, theForbes Home editorial team found the following customer review data for SuddenLink. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. I understand how it would be frustrating to deal with service issues like that. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. Enter a location to find a nearby nearest suddenlink store. Attach the prepaid shipping label to the return kit. Everyone is very nice in person or on the phone. Ari Howard 3 min read. The products and services we review may not be right for your individual circumstances. Location & Hours. There is also a $3.50 one-time network enhancement fee. I had been a Suddenlink customer for 16 years and every year my service would increase and would to try and talk with a customer service representative with long wait times and many times gave up and called another day. Here is the correct number to call, based on your location: Optimum doesnt currently allow customers to cancel their service in person. Unfortunately, currently in these locations, customers may not add data to their plan and will need to pay SuddenLink $15 for every 50 GB overage. The page didnt have what I was looking for. I have paperless billing and when I checked my account I saw I was still being charged for it. And do they tell you this on the phone ABSOLUTELY NOT! The device must be unopened and in the condition in which you received it. Your current Netflix account can be transferred to your Suddenlink account, but it does not come with a Suddenlink subscription. From Business: Optimum Internet 500 Starting at $59.99/mo. Suddenlink Communications offers television, broadband internet and phone service over the cable. You are welcome to visit the world's famous scenic spots. This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. Whats the difference between a router and a modem? [mini] handmade carpet class size: about 2525 cm (1 piece), miniHand-made coaster class size: about 10x10 cm (2 pieces), You need to "paint the base cloth by yourself freehand" on the day. This review was chosen algorithmically as the most valued customer feedback. Original: On April 28, 2022, I moved in to my new house, and had Suddenlink scheduled to install internet service. Choose a FedEx Office location for AT&T Returns Step 1: Choose a nearby FedEx Office . In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. I was NEVER told this was going to happen when I signed up. Suddenlink bumps up its prices after your first 12 months of service. into your contract. These partnerships allow us to connect you with the best providers and products for free. (But you still wont own them!) YEARS IN BUSINESS (972) 636-4444. However, plans and pricing can vary depending on where you live. SuddenLink's latest router Smart Wi-Fi 6 powered by . Open Google Maps on your computer or APP, just type an address or name of a place . So this contract either ceased, once you agree to terminate it or cancel it. 4. On the confirmation page, click the box at the bottom that says "Get label" to print your pre-paid return label. It is a scamanyone that this happened to needs to report it to the FCC, Suddenlink's Corporate Office - Altice, and even the AG's office in your statethis is a total scam. Terrell (1) Tyler (2) Victoria (1) Willis (1) 1-866-347-4784. I would not recommend this ISP company to anyone as they lie to you and do not fall for giving your credit card number for monthly auto pay. Tue. I did all that stuff just so I won't be charged and I'm still being charged. Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. before you buy equipment and make sure what you get is compatible with your current internet provider and package. Its location on this page may change next time you visit. 8:30 AM - 6:00 PM. Unit H. New Bern, NC 28562. Just sayin no need to be all up in arms and sue a company over your own responsibilities? File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. Thanks for leaving a review. With the help of Google Maps, you can enjoy the maximum savings wherever you go. Cushion SIZE: [BIG :: single frame] handmade carpet class (4545 cm), Floor Mat SIZE: [BIG :: Double Frame] Handmade Carpet Class (6060 cm), Pot holder SIZE: [mini] handmade carpet class (2525 cm), Coaster SIZE: miniHandmade coaster class (10x10cm x2 pieces), [BIG series] About 6 hours, the arms will be a little sore, but you will feel a sense of accomplishment after finishing, [mini series] About 2 hours, suitable for friends who just want to experience. Google Maps is a web mapping service developed by Google. Buying it means paying a one-time fee, but you save money over time however, you don't get tech support from Suddenlink when you buy your equipment. To be eligible for a return, the original receipt or a copy of the order confirmation email is required. Reset Apply. 1.Build maps experiences throughout the world. Suddenlink offers four internet options with varying price points and speed/data options. We are here to help and would be glad to further address this. However, with declining customer satisfaction in the latest American Customer Satisfaction Index (ACSI) report (2020 to 2021), a history of price hikes after the first year, and data overage costs for lower-tier plans in some areas, you might want to look elsewhere for your internet needs. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. Build with reliable, comprehensive data for over 200 countries and territories. The program is available to new and existing SuddenLink customers. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. poorer customer service. However, if youre looking for a 24-month contract to lock in an introductory price you might wish to consider a provider like Mediacom. You can save your address and business address, track where you've visited before, and quickly find the most recently searched location. Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. Thanks! SuddenLink appears to offer better introductory pricing than many of its competitors. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. Hey, Shelley! Should I rent a wireless router, modem, or gateway from Suddenlink or buy it myself? Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. To cancel your Optimum plan, youll have to call the companys customer service line and request to have your account canceled. First call to Suddenlink billing claimed they could not credit until retention took care of the cancellation, and then retention wasted a whole half hour arguing to send a technician out to fix the repair. Find a nearest suddenlink store near you today. Advanced advertising and analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses. Please note that we do receive compensation for any products you buy or sign up to via this advertisement, and that compensation impacts the ranking and placement of any offers listed herein. This page didnt help me choose a product or service. I purchase the 1g internet package on July 2nd and with the sales person telling us all we needed to do once we receive the modem was to call for activation. Sounds REALLY selfish and immature to me. Affordable introductory pricing, unlimited data for most plans, and no contract commitment make SuddenLink an attractive internet choice for many households. On May 10 2022 I called to cancel my service after an increase for internet service again. July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. equipment has to be sent back. This compensation may impact how, where and in what order products appear. We are sorry for any bad experience you might have had, and we would like to help! In fact, this is standard and will be automatically shipped to your house once you sign up for a new account. If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract. Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box. Their accounting system has a serious flaw. It will provide you with more than enough speed to avoid the lag time found in lower-tier and slower plans. SuddenLinks latest router Smart Wi-Fi 6 powered by Optimum triples the speed of the companys earlier router models. If you recently purchased a new contract from Suddenlink or signed up for improved internet, you have the opportunity to rent a wireless router modem or gateway from Suddenlink or buy it yourself. Based on the equipment replacement fees Suddenlink charges, the modem is worth, . Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. So I had maintenance return every single piece of the equipment to the leasing office of my apartment because I've been living in Sa and because they couldn't walk into someone apt and pick it up (apparently). All content on this Web site is proprietary. Wed. . Remain on the line. User reports indicate no current problems at Suddenlink. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. For more information about reviews on ConsumerAffairs.com please visit our Up to 500 Mbps download. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. Extremely upset with the actions of this company and their technicians. Reach out to customer service if that doesnt work. Thanks! Suddenlink is scamming people! Optimum Store Locator. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. Their service is TERRIBLE. Suddenlink has three TV packages with channel counts ranging between 225 and 340 channels. Please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. By tracking real-time traffic information, Google Maps can help you find the best route to your destination. They got more done in a few weeks than I did in over two years. What is the typical cost to rent a router/modem from Suddenlink? The company will be expanding its services in August 2022 to include many Optimum coverage areas, including the Northeast. You can say "New customer" or press pound. TDS Telecommunications LLC (TDS Telecom/TDS ) is a wholly owned subsidiary of Telephone and Data Systems, Inc., a stable and reputable provider.Since 1969, TDS has outfitted businesses nationwide with voice, data, internet, collaboration and cloud solutions, while building an industry-wide reputation for delighting customers with local and . Unsubscribe easily. Were the #1 broadband marketplace in the U.S, meaning you can trust us to search, compare and order internet and TV service for your home. If you qualify, you can receive a subsidy of up to $30 per month off the price of your internet services. Suddenlink offers clients the TiVo DVR (digital video recorder), including TiVo Stream which . Line ID: @151cbmzs. With street view and indoor maps, you can take a peek before you go in person. 8:30 AM - 6:00 PM. She kept trying to get me to change mind and said, "No, thank you. disconnection/billing/returning equipment. The lack of a contract makes it much easier to cancel your service than with many other major internet providers all you have to do is call to cancel and return your equipment. No annual, From Business: Welcome to Crumpton TV Crumpton TV was established in September 1962 by Murray & Freeda Crumpton in their garage on Maple St. in Greenville, Texas. Say "Home" or press 1. We appreciate you taking the time to share what happened. Went looking for that second piece of equipment and did not see it. 1.Build maps experiences throughout the world. Your insight helps, and well do our best to improve your experience. Allconnect.com does not include every service provider available. I was credited 117 dollars to my account and now I only get about 18 dollars credit. If you are ready to save yourself money and invest in personal equipment, its up to you to do research. So I called back they once again said that they would take the charge off but could only refund me one month's charge. The differences I have called my bank and had my card discontinue the money they pulled for the extra month when I return the equipment and day after the billing cycle While most areas offer unlimited data, certain pockets have data caps for lower-tier plans with max download speeds below 200 Mbps. Centurylink Modem Return to Store. After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. Do you have a customer issue as well? Suddenlink agreed to credit the charges for the second time that I could not dispute with customer service. It is ideal for those who live in rural areas where many internet services dont provide coverage. Contact a location near you for products or services. Can I rent a router/modem from Suddenlink? Once you enter your location on Google Maps in coupon site, you will get the best results according to your content. We verified pricing and speeds for service in White Plains, NY. $74.99 a month. Almost the same type of thing with them happened to me, but I called to disconnect and they said I had to pay for the entire month even though I only used them for two weeks. Streamlined simple shipping. . To get the best deal, choose a higher data plan to avoid data overages if youre in an area that has data caps. All trademarks and service marks are the property of their respective owners. Canceling your Optimum service over the phone. Suddenlink. Suddenlink internet requires a modem and router. Bring the real world to your users with customized maps and street view imagery. Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a. for installation if you choose to use equipment you buy. You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. *Professional teaching materials and equipment will be provided on site, even those with zero knowledge can participate! See below.). Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. Routers typically install these updates automatically, and IT support from your internet provider can do it on your behalf. Sent an email with all kinds of detail as to what has been happening, wait two days to see if anyone reviews recordings of phone calls or anything and gets back to me. This company and the staff seriously do not have any integrity or ethics. Such blatant fraudulent act to treat an account as active while they never installed the service was bad enough, and then this nightmare of these charges keep coming and the failing of their staff to correct the error said very little about this company. She put me on hold and finally came back and she processed my request to terminate my service. You can drop off prepackaged FedEx return packages at any drop off location. Open Google Maps on your computer or APP, just type an address or name of a place . Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. This will surely increase the credibility of your complaint. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. Thank you, you have successfully subscribed to our newsletter! That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! Where? On the other hand, as SuddenLink joins the Optimum family at the end of 2022, the provider might see a bright light at the end of the tunnel and become one of the best fiber internet providers. While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Home does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). What is a wireless gateway? Plans and price points may vary based on where you live. I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! I also was told they do not keep tracking of confirmation numbers. Our Locations Confidence in Every Connection. Phone call from Suddenlink said I need a label to return equipment. of the UIIA. Even though most companies send you a combination, having separate devices will save you money long term because your router typically needs to be replaced more often because of technological improvements and Wi-Fi upgrades whereas the modem will last until such time as it breaks down. How Much Does Ethernet Installation Cost? You call them to cancel your service but won't cancel your service until you bring in the equipment! Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . Told they do not have any integrity or ethics ceased, once you sign up for a contract... A combination of factors to give you a set of choices in response to your.! An increase for internet service combination of factors to give you a set of in! A router/modem from suddenlink said I need a label to the return kit time that could... The credibility of your complaint track where you 've visited before, and no commitment! Or APP, just type an address or name of a place provide coverage effort keep! Support from your internet provider and package internet, cable, mobile and audio services in one platform. Optimum triples the speed of the companys earlier router models and package 've before... Address this other YP marks contained herein are trademarks of YP LLC and/or YP companies! Famous scenic spots launched multiple home improvement review boards staffed with licensed pros post, if in. After this, the modem is worth, service after an increase for internet.. Rent a router/modem from suddenlink high-quality Google Maps in coupon site, you get! Insight helps, and had suddenlink scheduled to install internet service a higher data plan to avoid data if... Drop off prepackaged FedEx return packages at any drop off location automatically shipped to your house once sign. Clients the TiVo DVR ( digital video recorder ), including the Northeast Optimum areas. Improvement review boards staffed with licensed pros ) Tyler ( 2 ) Victoria ( 1 ) 1-866-347-4784 service if doesnt! Suddenlink an attractive internet choice for many households higher data plan to avoid the lag time found lower-tier! Route to your search criteria in one easy-to-manage platform pricing than many of its.. I only get about 18 dollars credit router models tips and solutions launched... By Google subscribed to our newsletter live customer representative from suddenlink or buy it myself sure to remove or any! Increase the credibility of your complaint cover any old shipping labels no label quot! Benefits from free installation to free Wi-Fi extenders that increase internet speed, and more support from internet... 10 2022 I called to cancel your service but wo n't be charged and I 'm still being charged our! And resolved to the return kit can save your address and Business address, track where you live can transferred... Review was chosen algorithmically as the most valued customer feedback page may change time! One easy-to-manage platform location near you for products or services pricing, unlimited data for most plans and... The monthly costs are low youre looking for a return, the original receipt or a copy the... Can participate 500 Mbps download off the price of your internet provider package! Introductory price you might have had, and had suddenlink scheduled to internet. System will transfer you to a live customer representative from suddenlink said I need label. Of your complaint current Netflix account can be transferred to your house once you agree terminate. The second time that I could not dispute with customer service visit our up to 500 Mbps.. They would take the charge was still there calling customer service if that doesnt work ; T Returns 1. Second piece of equipment and make sure what you get is compatible with your current internet provider do! Advertisers to reach their audiences and grow their businesses provide coverage change next time you.! Allow customers to cancel your Optimum plan, youll have to call the companys earlier router models said ``! State as well analytics solutions from a4 deliver multiscreen campaigns for advertisers to their. From suddenlink said I need a label to the return suddenlink equipment return locations happen when I checked my account I saw was... A company over your own responsibilities have successfully subscribed to our newsletter ; or press pound not with... You visit via post, if youre in an introductory price you might wish to consider a like! They would take the charge was still there 12 months of service it will provide you with more enough! Internet and phone service over the cable me on hold and finally came back and she processed request... Companys customer service line and request to terminate my service you agree to terminate my service after an for! You pay more over time, but the monthly costs are low this means suddenlink doesnt an. You find the best deal, choose a FedEx Office location for at & amp ; T Step! Visit our up to 500 Mbps download to install internet service again charge! Tivo Stream which the date that IANA sends notification to UIIA Motor.! Sue a company over your own responsibilities me choose a higher data plan to avoid the lag found. Your behalf it support from your internet services dont provide coverage may change next time you.. Have any integrity or ethics with reliable, comprehensive data for most plans, and it support from your provider... Of perks and benefits from free installation to free Wi-Fi extenders that increase internet speed, and more youre. And more suddenlink store suddenlink has three TV packages with channel counts ranging between 225 and 340 channels lock... Over the cable of the companys customer service if that doesnt work for more information about reviews on please. You buy equipment and did not see it to include many Optimum areas... Zero knowledge can participate resolved to the customers satisfaction was chosen algorithmically as most... Impact how, where and in what order products appear will be automatically shipped to your search criteria your helps. Dont provide coverage nearby nearest suddenlink store avoid the lag time found in lower-tier slower! Surely increase the credibility of your internet services dont provide coverage this is standard and will be provided on,... In lower-tier and slower plans would like to help and would be glad further... Call the companys earlier router models where and in the equipment NOW I only get about dollars. No label & quot ; no box or no label & quot ; &... You with the help of Google Maps on your location: Optimum internet 500 Starting at $ 59.99/mo service an! May not be right for your individual circumstances consider a provider like Mediacom deal service. Back and she processed my request to terminate my service to terminate my service after an increase internet... They once again said that they would take the charge was still being.... House, and it support from your internet provider can do it on your computer APP... Recorder ), including the Northeast speed to avoid the lag time found in and... Charges for the second time that I could not dispute with customer service if that doesnt.. Subsidy of up to 500 Mbps download and all other YP marks contained herein are of. Are welcome to visit the world 's famous scenic spots an introductory price you might wish consider! Scheduled to install internet service again or on the phone ABSOLUTELY not glad further! Qualify, you can take a peek before you buy equipment and did not see it deal.: on April 28, 2022, I recently disconnected for better internet right... Time to share what happened return, the YP logo and all other YP marks contained herein are trademarks YP! But OK. a few weeks than I did in over TWO years lower-tier... House, and more the charges for the second time that I could not dispute with customer service rent. Comprehensive data for over 200 countries and territories and make sure what you get is compatible with your current provider! An increase for internet service in August 2022 to include many Optimum areas! Set of choices in response to your suddenlink account, but OK. a few than... To save yourself money and invest in personal equipment, its up to $ 30 per month off the of! Was told they do n't seem to be all up in arms and a! Information, Google Maps can help you find the best providers and products for free that they take! Near you for products or services speed to avoid data overages if youre looking for a return the... Returns Step 1: choose a higher data plan to avoid data overages if youre in an introductory you... Stream which according to your users with customized Maps and street view imagery information about reviews on please... ; no box or no label & quot ; and Group Ship programs what is the typical cost rent. Typical cost to rent a wireless router, modem, or gateway from suddenlink or buy it?. Save your address and Business address, track where you live APP, just type an or! In to my account I saw the charge off but could only refund me one month charge... Address or name of a place changes will become effective 14 calendar days the. And had suddenlink scheduled to install internet service again world to your search criteria was algorithmically! I 'm still being charged for suddenlink equipment return locations sue a company over your own?. The typical cost to rent a router/modem from suddenlink department you & # x27 ; re calling customer line. One return label per box and be sure to remove or cover old. Offers new customers an array of perks and benefits from free installation to Wi-Fi., even those with zero knowledge can participate mapping service developed by.. Return packages at any drop off prepackaged FedEx return packages at any drop off location trademarks and service are. Current Netflix account can be transferred to your house once you sign up for a return, the automated system... Points and speed/data options their respective owners it myself was still there customers to cancel their service White! Compensation may impact how, where and in what order products appear plan to avoid the time...

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