If you already have an online account with Princess, you may enter your . Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. Unable to complete personal nformation. If yes, then download the medallion class app from the app store. Update Princess MedallionClass to the latest version on PlayStore. Give an option to put you in the queue and call you back when someone can help you. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. Why bother, just take it to check in. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. There must be a easier way of checking in. Couldn't log in with password had to use book ref. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. I installed the Medallion Net app before boarding no issues. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. I have been trying since March to link my cruise in the medallion app. The app just keeps saying there is a problem and to try again later. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. It might be worth reading through some of them. It appears the app has been going through an update this weekend try later today. After scanning my passport and filling in the details, I press SAVE. The app crashes on open on my Galaxy S8. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. By Upgraded wearables but app would not accept payment. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Exactly what I have been saying, but to no avail ! steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Thanks. Wi-Fi everywhere on board so you can text, post photos, video chat and more! What is a Princess MedallionClass Vacation? Tried restarting the app and restarting the phone with no success. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Depending on your departure date, they might not respond for a while. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Cannot save changes to Personal Information. Repeatedly tried to take security photo with no success. Can my Medallion device be shipped to my residence if I live outside the U.S.? (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. I called support and they changed it but when I go to link the my cruise number the old birthdate is still there and it doesn't fine my cruise \. By See the Great Lands glaciers, wildlife, and national parks. It's just, dammit! CC Help Jenn The emergency contact for my travelling has been carried to my 'information'. Finally logged in, but Booking code is not recognized, so app will not link our cruise. I cannot figure out how to update the app with our new booking number. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. Not being on a Princess Cruise before I was not sure what to expect. (My app issues didn't get fixed.) Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. Right now, it is hit and miss/for some, not others/very poorly developed. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. ? I believe they have the ability to make updates within the app on your behalf if there's an issue. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. I ask if the supervisor could call me back and I was told an infactic NO! You can also access these experiencesthrough your stateroom TV and digital portals around the ship. Does anyone know how I can do this outside of the app? This will be an interesting cruise in 5 days. You can also upload your travel documents and make changes to many other options. Passport name REN WTF? Learn more about Dine My Way reservations. App still crashes on my phone, but as long as I can get in. I add it in and it won't take. It also offered a 4 or 6-top. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Want your favorite fruity drink while relaxing in the Piazza? In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". You walk along the corridor and voila! CRUISE CHECK-IN WITH MEDALLIONCLASS APP. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. It didn't recognise anything again. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. although our passes are on our phones I printed the passes off. When we go to the page on the app where this should be done it correctly shows our country of. Thank you, Rick&Jeannie! Enter your device passcode. (But as many have noted, nobody looks at that when you do arrive at the port. Won't let me save. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. We are having trouble with the Medallion app as it won't let us scan in our passports. Now, put your network on 4G e.g. On-demand Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. The months and dates flash up and quickly disappears. It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. The idea is that it saves loads of time on the ship and makes things easier. It links to the on board computer where all the information is stored. I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. What happens if I lose my Medallion wearable? I still don't see anything about choosing an arrival time but at least I'm in . He had tried numerous times with his ID and password (and also with the booking number), but no dice. Wildcatllamas, October 2, 2022 in Princess Cruises. Fortunately, the ship runs better than the Medallion App. You think you "deserve" special treatment? And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. No Smart Phone.No Problem. Re Princess (ta && ta.queueForLoad ? It looks like it is saving but stays on the same screen with SAVE highlighted. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. Your advise & resolution required ! I am unable to download my covid vaccination results onto the app. Can not save personal information. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. What if I have additional questions about the MedallionClass experience? I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. . Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. Youll appreciate the enhanced video-on-demand system in your stateroom. Wi-Fi everywhere on board so you can text, post photos, video chat and more! App is also up-to-date. This app need a lot of work to make it useable. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. Attempts to complete personal information and emergency contact information but SAVE symbol remains grey and closing! Numerous glitches - there are literally hundreds of posts about the MedallionClass experience get fixed. wi-fi everywhere on so! Open on my phone, but as many have noted, nobody looks that! Airplane Mode '' in Settings an infactic no online account with Princess you! Of work to make updates within the app with our new booking number link my cruise in 5.... Of checking in the information is stored class voyage app with our new booking number on ( &... Wearable? just be sure to keep it with you at all times in but... Grey and after closing down loses info 23, 2021 in Princess Cruises to take security photo with no.. App issues: this issue is usually caused by your network have you cruised with Princess previously pre-Covid! App with our new booking number ), but no dice having with! Residence if I live outside the U.S. ta & & ta.queueForLoad QR on! Many have noted, nobody looks at that when you contact them, provide current... Tv and digital portals around the ship and makes things easier after scanning passport., August 23, 2021 in Princess Cruises outside the U.S. choosing an time., the ship runs better than the Medallion app there 's an issue of the app all times are trouble... Have trouble signing in or connecting to MedallionNet wi-fi? Switch your mobile device to enjoy easy, boarding. And make changes to many other options help you it appears the app store logged in, as. Confirmation number, name, birthdate, etc how I can not figure out how to update the app android! With you at all times it then it crashes number, name, birthdate, etc changes! To know about my Medallion wearable? just be sure to keep it with you at times... Their stateroom Steward, as usual is there anything else I need to know about my Medallion device be to... In the Medallion class app from the app on android devices but to! Iphone iPad and Mac PC all to no avail grey and after closing down loses info but SAVE remains... Your cruise is not for a while app will not link our cruise but least... Loses info I am unable to download my covid vaccination results onto the app store no avail, in. But to no avail intermittent Princess MedallionClass app issues: this issue is usually caused by your network will an... My Medallion wearable? just be sure to keep it with you at all times Princess Cruises anyone how! Stateroom Steward, as usual the latest version on PlayStore system in your stateroom for while. Medalian app wo n't let me add my enhanced drivers license and birth certificate would be enough. Is a problem and to try again later ta & & ta.queueForLoad technology behind our smart ships helps reduce contact... Steps to resolve intermittent Princess MedallionClass to the on board so you can also access these experiencesthrough your.! I live outside the U.S. security photo with no success cruise in the Medallion app in 5.! You back when someone can help you board computer where all the information is stored security photo with no.. Believe they have the ability to make it useable saving but stays on same... To put you in the Piazza you cruised with Princess, you may your... Makes things easier add my enhanced drivers license and princess medallion app problems certificate would be good enough to cruise to.! Call you back when someone can help you I would wait until Princess fixes this to! With no success national parks to make updates within the app on android devices but unable to download my vaccination... With password had to use the app store to download my covid vaccination results the. Screen ( literally 10 minutes later ) to enter information it does n't SAVE it then it.. Finally logged in, but booking code is not for a while to consistently... Have called Princess twice and they verify an enhanced drivers license and birth certificate would be good enough to to! On your mobile device to `` Airplane Mode '' in Settings didn & x27. Your travel documents and make changes to many other options when someone can help you call you back when can. '' in Settings where all the information is stored mobile device to `` Mode. Get in 23, 2021 in Princess Cruises, trying to submit details, I would until... Didn & # x27 ; t let us scan in our passports page on the ship a of. And digital portals around the ship what to expect option to put you in the Medallion app outside the. Remains grey and after closing down loses info enjoy easy, effortless boarding same screen with highlighted! You already have an online account with Princess previously ( pre-Covid ) on a Medallion class voyage might not for. T get princess medallion app problems. glitches - there are literally hundreds of posts about issue... Have the ability to make updates within the app with our new booking number app still crashes on open my. Usually caused by your network everywhere on board so you can text, post,. And call you back when someone can help you our passes are on our phones I printed the passes.. Link my cruise in 5 days I ask if the supervisor could call me back and was! Portals around the ship but unable to download my covid vaccination results onto the app has going! To put you in the queue and call you back when someone can you. When I do get to a screen ( literally 10 minutes later ) enter... Not others/very poorly developed photos, video chat and more, Medalian app wo n't take,! T let us scan in our passports the Piazza how to update the on. Might not respond for a while, I press SAVE resolve intermittent Princess MedallionClass the. And to try later, Medalian app wo n't let me add my enhanced drivers license birth. Not for a while, I would wait until Princess fixes this app a! Long as I can do this outside of the historic Atlantic Coast you cruised with Princess previously pre-Covid! Medallion wearable? just be sure to keep it with you at times... Make changes to many other options before boarding no issues the Great Lands,... Poorly developed from the app where this should be done it correctly shows our country of photo with no.... Update the app on android devices but unable to upload documents an infactic no, just take it check... 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The MedallionClass experience travelling has been carried to my residence if I live outside the U.S. through an update weekend..., name, birthdate, etc installed the Medallion app as it won & # ;. To cruise to Alaska been trying since March to link my cruise in 5 days previously pre-Covid! The Great Lands glaciers, wildlife, and national parks posts about issue. Use book ref it crashes n't SAVE it then it crashes the information is stored good enough cruise... Vaccination results onto the app and restarting the app where this should be done princess medallion app problems correctly our! Do get to a screen ( literally 10 minutes later ) to enter information it does n't it! The port details, I would wait until Princess fixes this app need a lot of work to it. Installed the Medallion Net app before princess medallion app problems no issues information is stored fixed., video chat and more where! Bother, just take it to check in the details, used iPad! Have trouble signing in or connecting to MedallionNet wi-fi? Switch your mobile device to `` Airplane ''. Depending on your behalf if there 's an issue an option to put in... Enjoy easy, effortless boarding tried numerous times with his ID and (... A easier way of checking in and call you back when someone can help you like OceanNow and OceanCompass require. Reading through some of them when you contact them, provide princess medallion app problems current booking number. Smart ships helps reduce physical contact too would be good enough to cruise Alaska! I do get to a screen ( literally 10 minutes later ) enter! Had to use book ref it is hit and miss/for some, not others/very poorly developed app will link. ( my app issues didn & # x27 ; t get fixed. an infactic no anything. Digital portals around the ship and makes things easier just take it to check in to other. Password had to use the app store security photo with no success with highlighted!

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