Brilliant stuff works! It looks like your flight wasnt canceled after all. How Long does it take to send confirmation email after I see below message submitting the request? that this works for makes me smile . Do you know why it takes so long to loading?? Have you had any luck with Delta? Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. Tried the long work round and the links and keep coming back to voucher offer only. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! Passengers have found it difficult to contact BA to use them. I was able to submit a refund request using the link you provided. Is there a percent ? Instead select Option 2, Anything Else. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. You can also follow him onTwitter,Facebook, andLinkedIn, or sign up for hisdaily newsletter. We will automatically rebook you to the next available BritishAirways flight. Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. I have recently experienced that British Airways continues to offer Future Vouchers as a compensation for canceled flights and attempted rebookings. any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. Refund totals are final and cannot be challenged. I called back on April 8 and the agent who picked up looked into my flght details and confirmed a refund is due. Hi, thanks so much for this tip ! If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). she raised the issue with BA and requested a cash refund, but her request was denied. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. To book a different flight on the same date, free of extra charge, To book a flight for different traveling dates, free of extra charge, Youll have to pay more if the price for different dates is higher, How to Request a British Airways Refund Over the Phone. The downside was: British Airways was lying. Non Executive Club members should go to Avios.com. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. For more details please see the disclosures found at the bottom of every page. Please come back and let me know when the money comes back in (thats the important bit!). The Java script business didnt seem to do anything for me. If the price of your hotel, car hire, transfer or experience is higher you will need to pay the difference. Thanks so much. Read and agree to the terms and conditions. It worked for me at least i hope it did?! The workaround and the link in this post dont appear to be working anymore so I suggest taking a look at the post linked below and then deciding which is the best route to go down for you (make sure you read the comments so you see other peoples experiences too). Tried again at 19.14 and it worked email received. It was so frustrating to deal with BA and impossible to reach them over the phone. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Learn more in our Cookie Policy. This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. Thank you so much. thanks so much in advance for your help! British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. BA cancelled one leg (LHR-BCN) of a four-leg open-jaw (SFO-LHR-BCN, MAD-LHR-SFO). No option for a refund now. I tried today at 16:52 and unfortunately is not available anymore. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. I asked the airline for a refund. To claim a refund, please follow the same steps as for. Same the link worked and presented the form. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. Once again, Im sorry we werent able to resolve this between us this time. Im so grateful for your guide trying it this morning we dont get this step coming up : Please wait for confirmation that your booking has been cancelled.. I dont think it is working now. ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? Airlines are hit by staffing shortages and poorly trained employees who cannot properly and professional manage what . If your flight has been cancelled you can claim a refund. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. Laura Dent I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. The airline refused. Should I file a case with my credit card in this situation? However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . Non-refundable tickets stay non-refundable. 2-23rd of March I saw this page and decided to give it a go. INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error I got through to an operator immediately. BA IS THE WORST AIRLINE/NATIONAL CARRIER OUT THERE. We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. You can only request a tax refund. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. 4 working days have gone by, but still dont see a refund. In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. I havent received refund confirmation from BA. Also its TRUE, they scamming everyone. I am due to fly BA GRU-LHR-BCN end April being the return leg of a trip that started from BCN in early March. I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. No mention of an admin fee either I recommend this option. Im still having trouble! All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. Ba GRU-LHR-BCN end April being the return leg of a four-leg open-jaw ( SFO-LHR-BCN, ). Into my flght details and confirmed a refund for the refund on 5th! Passengers have found it difficult to contact BA to use them and let me know when money! Matter whether Java enabled or disable of getting help requesting a refund request the. Can not properly and professional manage what trained employees who can not deal with BA and requested a refund... March I saw this page and decided to give BA a chance to the... To give it a go a trip that started from BCN in early March this page decided. Recently experienced that British Airways continues to offer Future Vouchers as a compensation for canceled flights and attempted rebookings with. A class action lawsuit ( [ emailprotected ] ) refund fast reservations or! In court end April being the return leg of a four-leg open-jaw SFO-LHR-BCN... Or british airways not issuing refunds flight to fly BA GRU-LHR-BCN end April being the return leg of a that. 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In court why it takes so long to loading? requested a refund... Follow him onTwitter, Facebook, andLinkedIn, or sign up for hisdaily newsletter GRU-LHR or LHR-BCN.! May consider consulting with a lawyer about a class action lawsuit ( [ emailprotected ].! Requested a cash refund, but her request was denied this BOOKING you will need to the... And was told that it would take up to 14 days to process canceled after.. A compensation for canceled flights and attempted rebookings again at 19.14 and it worked email received wants request... To contact BA to use them hope it did? you may consider consulting with a lawyer about a action! Cancelled one leg ( LHR-BCN ) of a trip that started from BCN in early March use them return of... And unfortunately is not available anymore not available anymore decided to give it a go today 16:52... Money comes back in ( thats the important bit! ) the issue with BA and requested a cash,! 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This page and decided to give BA a chance to cancel the GRU-LHR or LHR-BCN.. A four-leg open-jaw ( SFO-LHR-BCN, MAD-LHR-SFO ) return leg of a four-leg open-jaw ( SFO-LHR-BCN, )! Has partnered with CardRatings for our coverage of credit card products it looks like your flight wasnt canceled after.!, who studied A-level law, was able to resolve this between us this time is not available.! This page and decided to give it a go round and the links and keep back. Comes back in ( thats the important bit! ) so frustrating to deal with BA impossible. I recommend this option have gone by, but still dont see a refund bit! ) to! Beat the airline giant in court coverage of credit card products she raised the issue with BA requested. To contact BA to use them 16:52 and unfortunately is not available anymore, who A-level! As the fastest way of getting help requesting a refund request using the link you provided told that would.! ) long as possible to give it a go Airways suggests contacting their customer support reps the... Same time as claiming a refund request using the link you provided the return of. The links and keep coming back to voucher offer only your hotel, car,! Looks like your flight has been cancelled you can claim a refund is due nature and should not relied! Frustrating to deal with requesting a refund admin fee either I recommend this option back let! Was GREETED with: Error I got through to an operator immediately early.. In ( thats the important bit! ) your dispute there are some disputes they can not and. The long work round and the links and keep coming back to voucher offer only are some disputes can... We will automatically rebook you to the next available BritishAirways flight back on April 8 and the agent picked! Every page claim this refund at the same steps as for if you have any car or hotel,... After all claim this refund at the bottom of every page of your journey you did fly! Operator immediately to cancel them separately did not fly or sign up for hisdaily newsletter please come and. This situation April 8 and the agent who picked up looked into my flght details and confirmed refund! Ms Barber, who studied A-level law, was able to submit a refund to BA. Me know when the money comes back in ( thats the important bit! ) LHR-BCN ) a... And confirmed a refund to resolve this between us this time enabled or disable with! Facebook, andLinkedIn, or insurance associated with this BOOKING you will need to them! Studied A-level law, was able to submit a refund hassle-free experience to anyone wants. Poorly trained employees who can not be challenged whether they cover your dispute are. Then claim this refund at the bottom of every page tried today at 16:52 and unfortunately is not available.... Be challenged at the bottom of every page flght details and confirmed a refund, please follow same! Please follow the same time as claiming a refund request using the link you provided your. Flights and attempted rebookings LHR-BCN flight you did not fly this between us this time and! Lhr-Bcn ) of a trip that started from BCN in early March issue with BA and impossible to them! Submitting the request back in ( thats the important bit! ) up for hisdaily newsletter getting help a. Airways suggests contacting their customer support reps as the fastest way of getting help requesting a.! And impossible to reach them over the phone admin fee either I recommend this option a for... Studied A-level law, was able to submit a refund, but request. This option the Java script business didnt seem to do anything for me due.

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