If you have questions about an existing internet service order, please call 844.263.2443. Early termination fees can run well over a hundred dollars depending on the provider and how far you are into your contract when you cancel. EarthLink leases internet lines from several different providers, meaning connection type, speeds and, most importantly, in this case, the modem you need will vary depending on where you live. We're sorry that didn't solve your issue. Spectrum does not require a contract and does not charge early termination fees. The business enterprise was the seventh biggest cable operator. Fee for late or no return: Up to $150 per device. Any cost for unreturned tools shall be due immediately. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. Use the materials that came in the new equipment's box to pack up your equipment. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. To be sure, you can track the cargo on their respective website. There is no option to cancel online, but you can cancel your Cox service by calling customer service or visiting a Cox store. Fee for late or no return: Call customer service for details. Another way is to contact the organization support staff to confirm the receipt of the instrument. (928) 889-6760. How to Return Your Equipment You can avoid all of that by making sure you return each and every item the proper way. Even if you send all of the right equipment back and you do so within the given time frame, Suddenlink might still lose your equipment and then try to charge you fees because of it. When switching to a new provider, your cancellation date should be the day of your new service installation to minimize the time you have to go without an internet connection. I then go to a Suddenlink chat room and request equipment return shipping labels. The equipment had not been picked up nor had I received boxes to return my equipment. Most providers will make you call in to attempt to keep you as a customer. Customer service and technical support available 24/7. This compensation may impact how, where and in what order products appear. Most Americans can't stand their internet provider -- it totally is them. Internet. They are really a light for us in a very hard time. You can view and print the label, or have it emailed to you and either print at home or print at a local FedEx location. Viasat recently updated its deadline to return your equipment from 30 days to 60 days. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. That seems a bit unreasonable, but the vague mention of returning equipment "in a timely manner" indicates there may be some wiggle room. Fee for late or no return: Up to $300. You don't even have to box it up. Head to your nearest FedEx Office, Office Depot, OfficeMax, FedEx Ship Center or FedEx Authorized ShipCenter location. So this contract either ceased, once you agree to terminate it or cancel it. Your account at your fingertips. Astound Business Services are available at your address. These partnerships allow us to connect you with the best providers and products for free. You have. Observed speeds may vary based on device connection & other factors outside of Astounds control. Customer service number: 800-347-1991 Hours: Monday to Friday, 7 a.m to 8 p.m. Customers have raised many complaints about these hidden and bogus charges after they followed all the Suddenlink steps. Follow these 4 easy steps for returning all other equipment. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Suddenlink Equipment Return Fees, How to Avoid Equipment Return Fees from Suddenlink. I need a shipping label to return Today I go on line www.Suddenlink.com and look for return instructions. Performance & security by Cloudflare. There are several ways you can contact Optimum support any time of day. How To Return Your Suddenlink Equipment Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Actually, that's not true. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Please see instructions below. As such, there are no early termination fees. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. The UPS website will ask you to provide information about the package . The returning is also cogent because you sign a contract where you agree to pay their receivers. Before its acquisition by Altice. By checking this box, I agree to receive marketing materials from Astound Broadband. If your purchase was made with a credit or debit card, your refund will be returned to that card. The customer service representative will assuredly inform you of what to do with your modem/router when you cancel, but if not, be sure to ask. Sign into your Optimum account and then send email from your Optimum email account. 2023 CNET, a Red Ventures company. Simple click here and enter your information. Use the Optimum store locator to find the nearest Optimum store. Forgot your Optimum ID? Find Optimum Wi-Fi hotspot locations here. Using a non-DVR remote, you can press SEL on a highlighted program in the Channel Guide and choose Record. You may find that sticking with the provider for a little while could save you money. Fee for late or no return: Call customer service for details. Ask our pros for assistance with packaging design and testing. Verizon is protective of its equipment. As a subscriber, you have the Suddenlink internet subscription alongside a TV services. Whether youre shipping or waiting for a FedEx package, you can quickly and easily request to have it delivered to the FedEx location at 1717 Sidney Baker. Drop off the box. Follow these 4 easy steps for returning all other equipment. To cancel your Kinetic service, call the customer service number or visit a local Kinetic store location. If your computer is connected to your Optimum Smart Router, but you cannot connect to the internet, try these steps to reset your equipment: Go here for a complete list of troubleshooting tips for your Optimum Smart Router. Unplug the power from your modem and router. To obtain a shipping label online, UPS explains that you'll begin by clicking on "Create a Shipment" from the Shipping tab on the home page. David Anders is a senior writer for CNET covering broadband providers, smart home devices and security products. Ask the customer service representative about the equipment return policy when you cancel. It looks like Astound Broadband isn't available in your area yet. A FedEx customer uses the FedEx Mobile app to track a package. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. Don't worry, a real human being is ready to get you connected as quickly as possible. After 14 days, devices are no longer eligible for return or refund. Scroll down to find your provider, or click the applicable link directly to it. The page didnt have what I was looking for. Tracking Number Track. It's good to be aware of these fees ahead of time, so take time to review your service agreement or go ahead and call customer service to inquire about them. Check out the Support Center for all help and support related information. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. By subscribing, you agree to receive Allconnect newsletter and promotional emails. They got more done in a few weeks than I did in over two years. Any unopened Apple TV device can be returned within 14 days of the date of purchase to a Suddenlink store. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. The fee for a modem, for example, is $100, and the fee for a router is $80. This website is using a security service to protect itself from online attacks. Customer service number: 866-777-7550 Hours: 24 hours a day, seven days a week Early termination fee: None. Both parties can decide how to deal with it, which could be refund, replacement or repair. We just need a little more info, You're almost ready to go, but we need a few more details. Best of the Best. However, not all browsers allow you to take advantage of all the new features. Either theres a known fault or you may also choose to upgrade your service. With the right techniques and materials, you can pack anything successfully. Her work has been referenced by CNN and other national sources. No need to explain what your intentions are. Customers that live outside the NY Tri-state area, follow the return instructions for your service area. Sunday: Closed. Tap below to get started. It had 1.4 million residential and 100,000 commercial enterprise subscribers. You will need to call Astound customer service to cancel your internet. If you live in NY, NJ, CT or PA, please follow the return instructions below. It's got everything you'll need to know, from how to return your modem, what happens with your auto pay, and details about getting your deposit back. You will need to call HughesNet customer service to cancel your internet. Customer service number: 866-347-4784 Hours: 24 hours a day, seven days a week Early termination fee: Full billing cycle. Astound Broadband is available at your address. Its that simple! Canceling before the contract is up may result in an ETF. Set up new service. Equipment return: By mail within 45 days. with your phone or with a camera before you deliver it back to the company in person or through the mail. Visit Optimum Chat Now. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to discuss your options with one of our award-winning customer service representatives. US. Whether you need the speed of FedEx Express services or you prefer a more economical FedEx Ground solution, FedEx Ship Centers offer a variety of FedEx shipping options to meet your shipping needsincluding shipping supplies. Today I go on line www.Suddenlink.com and look for return instructions. You will need to call Viasat customer service to cancel your internet. The FedEx Mobile app does all that and more. When youre ready to contact Optimum, be sure to have all important information on hand for a quick and seamless call with your representative. Want CNET to notify you of price drops and the latest stories? The fee for a modem, for example, is $100, and the fee for a router is $80. Modem required for internet service. The deal included early renewal of the carriage agreement to keep Viacom's channels on its Optimum service. Check your inbox and stay tuned for deals, news and more. Now what? Here we are, the most crucial step in canceling your internet service: actually canceling. For more information visit the Optimum terms of service. After reconnecting it and turning it on, the cable box should reboot. Find another location. Pack up the equipment you're sending back to us. 3. Fee for late or no return: Varies. Fee for late or no return: Varies by equipment, up to $300 or more. Need help logging into your Optimum account? Press and hold the SEL button while pointing the remote at the TV. Get ready to experience faster, easier, more reliable service than you ever thought possibleplease call 1-833-249-2786 to get connected. Find the Optimum internet, TV and home phone services you need for your home. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Many FedEx locations can help you create a return label in-store. You can cancel Mediacom internet by phone or at a local Mediacom store location. i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . Pricing per month plus taxes for length of contract. Fee for late or no return: $150. Dont let this happen to you. You can access your Optimum email once you create your Optimum ID, which is your email. Recover it. Additionally, there is no indication of what the fee is if you fail to "promptly" return your device. You may find the grass isn't greener on the other side and end up sticking with your current provider. On the other hand, you could find a cheaper plan, faster service or a much better internet dealby going with something else. Call to cancel. Whether you're moving houseor thinking about switching providers, understanding your alternatives is the first step toward canceling your current internet service. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. With the services comes with the installation and use of the equipment needed to render the service. If you live outside the NY Tri-state area, please follow the return instructions below. Pay close attention to the information you receive, so you know of any additional charges or requirements for returning your equipment. Any unopened Altice Amplify can be returned within 14 days of the date of purchase to a Suddenlink store with its covered accessories, packaging, and unique receipt. I then go to a Suddenlink chat room and request equipment return shipping labels. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! Get that equipment in on time. Need to ship a package? Centurylink Return Label. Therefore, if you are using the leased gadget, it is always better to ship the equipment again to avoid future complications. Start your claim today. Attach the prepaid shipping label to the return kit. OK, you're set on canceling with your provider. Fee for late or no return: Call customer service for details. Endearing statements like "we really wish you'd stay" and "let's talk" give me the impression Frontier will work to keep your business. Use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Saturday: 9 a.m. to 3 p.m. EST. Solar noon: 12:59PM. Be sure to ask the customer service representative about when exactly to return your equipment to avoid any added fees. When we say we're here for you, we mean it. Provide the unique copy of receipt or replica of the order affirmation email for it to be eligible for return. Viasat plans require a two-year contract. Failure to return equipment on time could result in added fees of $210 for the fiber service unit and power supply, $175 for a Fios router and $99 per Fios Network Extender. The WiFi was good the first 2 months of having suddenlink WiFi then when they offered me too upgrade, I denied from then my WiFi has been much slower. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Enter your Optimum ID and the code displayed. When you drop off your equipment, keep your return receipt or tracking number. All rights reserved. Make a copy of your Optimum bill, or simply write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box. Don't let it have that satisfaction. , if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. You have 14 days to return your equipment, and it has to be returned in good condition. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. Optimum customer service is there whenever you need help. You can contact customer service if you need help finding this account number. You can customize your shipment to your needs with value-added options from FedEx. Shipping the equipment back; we will provide you with a prepaid FedEx shipping label. Fill out the online form to chat with an Optimum representative 24/7. Instead, get immediate assistance with Optimums live chat feature. When you cancel your subscription, you must send back the equipment. Give us a call at 1-800-427-8686 to discuss your options with one of our award-winning customer service representatives. Enroll in our rewards program for free and get even more perks for choosing FedEx. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. So, consider this timeline and action your cancellation request accordingly. The first thing you need to know is what equipment has to be returned. How do you reboot your Optimum cable box? Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. Step 2: Bring the AT&T equipment listed in the email/letter and your account number.FedEx Office will take care of the rest. You'll be prompted to enter your information on the "Ship From" page and the name, address and other information for your recipient. Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." Equipment return: By mail or in-person on the day of cancellation or before. 33 Suddenlink Return Label trishascott April 30, 2020. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program youd like to record. Take to an official UPS store with the QR code provided by Frontier. An unused modem device can be returned within 14 days after purchase. Equipment return: By mail within 30 days of canceling. If you forgot your password, heres how to reset it and log in: Rebooting your router is a common quick fix for Wi-Fi connectivity issues. CenturyLink doesn't require a contract with its DSL or fiber-optic service, so there are no early termination fees to expect when canceling. Attach one return label per box and be sure to remove or cover any old shipping labels. All prices subject to change at any time. Xfinity doesn't state online when you need to return your equipment by, and the fee for late or unreturned items may vary by the devices you have. Looking for information on how to Suddenlink Equipment Return in 2023 then this guide will help you through the process to avoid additional fees and charges for failing to comply with their contract. EarthLink will send you a shipping label once your cancellation is processed. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. 4. And FairShake can help. You'll find those details, along with contact information for many providers, below. Suddenlink is an American telecommunications subsidiary of Altice USA, which specializes in cable television, high-speed internet, broadband phone, home safety, and advertising. Hours: Monday to Friday, 8 a.m. to 6 p.m. local time Early termination fee: None. The fee made using another method; the refund will be in the form of a check from Suddenlink. fedex.com. Visit the CenturyLink cancel service page. Distance: 1.61 mi. Get packaging supplies and tips, plus all the other shipping support you need at this FedEx location at 1717 Sidney Baker in Kerrville, TX. If, for some reason, you are under contract with AT&T for internet service, an early termination fee may apply if you're still within your first year of service. Want to track, redirect, and sign for packages? Avoid posting any personal information, such as account numbers or addresses, to the public page. It looks like Astound Broadband service may be available at your address. Our customer care center is open: Monday - Friday: 8 a.m. to 8 p.m. EST. Windstream doesn't fully disclose how or when to return your equipment, only that customers should "contact a customer service representative" at the above number. There are many reasons for you to return the equipment back to the company. Let's see what we have available at your address. The option is available for free with FedEx Express. Disconnect any controller you desire to return to the company and carefully place it, including all the remotes and power cords, in a box of your choice. If this country worked with the sincerity and expertise of FairShake we would be in great shape! For customers in NY, NJ, CT and PA, follow the return instructions for your service area. Help me with my issue SuddenLink Customer service issue Reported by GetHuman-cjhgoldw If you have decided to cancel your account with Suddenlink, or youve made changes to your account, or some of your equipment is simply not working but its under warranty, you have to contend with the return process. Customer service number: 888-327-8454 Hours: Seven days a week, 9 a.m. to 10 p.m. See astound.com/yourspeed for why speeds may vary. Astound doesn't give an exact time frame for returning your equipment, only stating that customers should return rented internet devices "in a timely manner" on or before the cancellation date. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. You can cancel over the phone by calling or requesting a call back, in person at an Xfinity store location, via chat on the Xfinity website, online by completing a cancel request form, or by mail. So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee. You can cancel your Spectrum internet service in person at a local store location, or over the phone by calling customer service. There's a slight chance you may be able to cancel online, but don't count on it. Your privacy is important to us. If the equipment is received damaged or defective, you can exchange it for a new Altice Amplify the Suddenlink store within the 14 days of the purchase or delivery date if purchased online. Take your account number, Wi-Fi Gateway, and any extenders to an official UPS or FedEx location. This might also continue to charge the purchaser a monthly carrier fee every month until any final gear is returned, accumulated by Suddenlink, or entirely paid for by the customer. Once you see the four solid lights on your modem, plug the router back in and turn your computer on. 81.169.139.153 Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Early termination fee: Up to $360. Suddenlink may impose an extra charge for unreturned equipment to be determined following the companys then-current schedule of charges for non-returned tools. The action you just performed triggered the security solution. Day length: 8h 37m. Most likely not, but it's one way the company can get back at you for canceling. Visit the Google Fiber cancel service page. Use the search box at the top of the page to filter by product or keyword. AT&T doesn't require a contract for internet, so you shouldn't have any early termination fees to worry about when you cancel. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. While returning Centurylink equipment, return the faulty equipment as soon as possible and ensure that it is undamaged. As for potentially switching providers, you'll want to explore all ISPs and plans available at your address. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. Then affix the mailing label, make note of your tracking number, and drop it off at any FedEx location. If you already dropped off the equipment at FedEx or UPS and don't have a reference number, just go back and ask for a copy of it. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. Some, includingAT&T, Kinetic and Verizon Fios, run exclusive promotions only available when you order online. Recover it. Prior to its acquisition by Altice,. For more contact information, visit the Kinetic customer support page. You can explore additional Optimum bill pay methods here. What Happens if Suddenlink *Loses* Your Equipment, If Suddenlink is trying to charge you a bogus equipment return fee even though you returned your equipment on time and in good condition, you have legal options to keep your money. Get your FedEx prepaid shipping label here. What Happens if You Dont Return Equipment. Cox has the highest potential ETF of nearly any non-satellite provider, but that's only if you have a promotional rate plus some other special offer (which Cox rarely runs) and then cancel immediately after the first 30 days. Do you have a customer issue as well? Options include pickup, delivery, proof of delivery, C.O.D., customs brokerage, supply chain management and special handling. Don't worry, a real human being is ready to get you connected as quickly as possible. finder and visit a store in your area to return the items in person. Terms and conditions and restrictions apply. Safely deliver it to any shipping center, preferably UPS or FedEx.

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