Enter your DHL Hong Kong tracking number and get updates with one click. Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. Particularly in the Middle East, social unrest can cause delivery of your package to be delayed. You can send a maximum of 2 devices per box. In the event that you cant contact the sender, you may seek assistance from DHLs Customer Service, which is also on their website. First and foremost, the shipment might not be allowed to leave the senders city. No selling or trading, no trusted dealers here, just discussions. Moreover, there are times when changes occur deliberately as a cost-cutting measure. Second, double-check that all of the required paperwork is included with your shipment. It also indicates that the shipment is available for Customs release. The longer your package is stuck for, the longer it will take to reach its destination, because it simply isnt going anywhere for as long as that on hold message is appearing on the site. Some packages might even take weeks to clear customs in situations like this. These reasons for the DHL hold may include the following: In most cases, we give a week or two for parcels to be finally delivered. For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. Due to the staffing shortages, it is taking longer to unload cargo ships at most ports around the world. I have listed the reasons in order of the most occurring ones. Just input the shipment number provided to you by the sender. The shipper or online shop can start an investigation for lost items. Overview. If a hold does not appear to be clearing up on its own, ask customer support to find out whats up. If you do not have a tracking number, we advise you to contact your shipper. An example would be a typhoon in the area of the sender. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. Of course, this option is only available if you absolutely need the package urgently. 'Cause I'm on a Ghost Ship drowning my" Required fields are marked *. If not, please contact your shipper or online shop. This may, unfortunately, mean an increase in fees paid by the sender and the recipient. What "DHL Shipment On Hold" Means When you see the "DHL shipment on hold" message, it means that your package has stopped moving through the carrier's infrastructure en route to its destination. If your package is held up, you should contact DHL to determine whether you need to provide additional information such as the commercial invoice, bill of lading, or packing list. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. In Asia, DHL even delivers on public holidays if required. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . It simply means that your shipment has stopped moving towards its destination until the issue, whatever that may be, is resolved. Your email address will not be published. US Customs officials may request additional standards. If its being held up due to traffic, itll most likely be resolved fast. CR2025 Vs CR2032 Battery What Is the Difference? It is normal for a hold to be resolved within a week of it occurring. Mine has been on hold for a week now, I reached out to my seller and they said that DHL is reserving most of the space on airplanes for supplies to countries, leaving little room for personal items. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'trackingadvice_com-box-3','ezslot_3',137,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-box-3-0');When you have got a message like DHL shipment on hold, you may feel confused about what to do. The hold normally isn't longer than 1 week. It also means that the consignment is ready to be released by Customs. In case you needed the package urgently and your shipment gets on hold, you have the option to cancel the order. Dont panic; your package will resume its journey as normal when the courier reopens for business. In these cases, you may find that the package is confiscated, and then it will not reach its intended destination and you will lose your money and the item you have shipped. Waiting for transfer to the local courier. Or call our DHL Global Forwarding office in Hong Kong on: +852 2218 6333. Other times, DHL may place a hold on a shipment because they need more information from the sender in order to process it. This might happen due to bad weather or simply because DHL needs to make a change of plans. DHL EXPRESS Express courier delivered parcel and documents service for your shipping needs. Shipping regularly? Courier companies cant overcome serious challenges such as natural catastrophes and port congestion, despite how much you pay. There might be inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. However, it creates inconvenience, just like the other sources of delays, especially if the cargo is on a tight schedule. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. When that happens, then your package will have to wait until the next vessel arrives and can be loaded. Local road closures, weather issues, or strikes can all cause delays. You can only hope that the items will not get lost along the way. The carrier is the one who sends out the Arrival Notice. Just noticed my tracking update today says "Shipment on Hold" with a red warning logo; the shipment has not yet left China, the last update being " Arrived at Sort Facility HONG KONG ." Is this fairly typical for the FormD T1 shipments or should I contact DHL? The hold normally isnt longer than one week. Filled and shipped on Oct 17, 18 2013. Remember that your package may take a new route. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. So, if your parcel is work-related, then your work becomes affected too. If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. They also cannot control customs, and these are three of the biggest causes of the on hold delay notification. The same goes for natural disasters. However, the cause and length of the delay can vary. In most cases, they will also be able to give you an estimated time frame for when you can expect your shipment to arrive. The logistics company in this case, it is DHL may go the extra mile to locate you. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. Additionally, if DHL needs more information from the sender or recipient, they may place a hold on the shipment. Read all your mail virtually. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. Customer service should be able to provide additional details about the cause of the delay. 100% satisfaction guarantee. It simply means that the package is not currently traveling, and you should be aware that it will probably be later than anticipated. Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. Norway. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. Any luck with this? Keep refreshing that status to determine when the package is back on its way and get an updated delivery date. This is usually no longer than 2-3 business days. DHL EXPRESSON DEMAND DELIVERY. Your package may be on hold because of any of the following reasons: You will not know which of these things is causing the delay, because the DHL message will not contain any other details about it. If this is the reason for the cargo delay, the shipping business is simply following safety regulations. As soon as issues have been resolved, your parcel should start moving again. Mexico. This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. Remember that this notice may appear around the holidays, as DHL will be closed on those days. This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. Delivery delays can be caused by events beyond the control of DHL, e.g. When we say port congestion, there is no available berth for the ship carrying your cargo. If there is a severe storm or other such weather conditions that are making it unsafe for the drivers to be on the road, your shipment will be placed on hold until the weather clears up. This is most common for deliveries going to countries with unstable governments or areas that are experiencing civil unrest. You will get a clear picture to find out where things went wrong. Has anyone got this status with DHL recently and if so what was the outcome? Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. I think l they do this to get additional money fro. Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. First, make sure that you are using proper packaging. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. Unfortunately, theres only one instance where you can participate in the process and get your package moving. The delivery company itself probably cannot do much either. Same, but in Hong Kong as well. You might find this issue dragging on for many working days. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors. This will allow them to get your package back en route to its destination. Why is your DHL shipment on hold & what is causing this? The DHL shipment on hold status can be frustrating because it almost always means a delay in the delivery of your package. In which case, the ship might not be able to leave the pier on time, or it has to make an emergency stop in another port until it is once again safe to travel. Cancel within 30 days for a full refund. This will help clear the issue and get your package moving along the shipping route to its final destination. Israel. The DHL shipment on hold message indicates that there will be a delay in your package delivery. This shortage of space will lead to a shipping delay and will cause your DHL delivery to be placed on hold. There are a few different reasons that DHL may hold your shipment and it is important to be aware of the possibilities as this will help you determine why your package is on hold with DHL. Stay on this site. While not very common, route changes can also lead to shipment delays. Why is my DHL shipment on hold in Hong Kong? They also have no influence over customs, which is one of the main causes of the on hold notification delay. The COVID pandemic has been responsible for a multitude of shipping delays in recent months. Sometimes several shipments use the same tracking number. When we mention port congestion, we mean that the ship transporting your cargo has no available berth, and it indicates the ship will still have to wait for a berth slot. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. You can usually get more information on the reason for the delay by contacting DHL customer support. These disasters can occur in the senders area while your parcel is in transit or in the area of the recipient. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. Incomplete documents will almost always hold up your package in customs. By Tuesday, things could be up and running like normal again. In some cases, it may be due to an issue with the package itself. Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . Try it free. It could also be more local to your delivery area. Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. This is highly dependent on the source of the delay. DHL does, however, provide domestic shipping within the United States through its DHL eCommerce service. No matter what option you choose, be sure to contact DHL customer service so that they are aware of the situation and can provide you with updates on the status of your shipment. You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. Hong Kong. It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. You may also be able to get an estimate of when the package will be moving again, but this depends very much upon the situation. Hopefully, your parcel will soon be on its way again. Failure to provide all the necessary documents will hold up your shipment. DHL Hong Kong handles 10s of millions of parcels a year. Inevitably, then, your package will arrive later than intended. Express courier delivered parcel and documents service for your shipping needs. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. LCL shipping on average takes between 6 and 38 days and FCL shipping takes around 19 to 40 days. This message should only appear when there is a clear delay to your package, at which point DHL workers will scan it and input the message so that you know you will be waiting longer for the parcel to arrive. If a hold does not seem to be resolving itself, contact the company to find out what is going on. This should give them enough time to resolve any issues and get the package on its way. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. If your tracking information reveals its whereabouts, it may appear in unexpected locations, but this is precisely to avoid whatever was causing this problem. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. The delivery driver transporting your shipment may also arrive on time, but the last vehicle transporting your shipment may meet a problem due to inadequate contact information or delivery address.In this case, DHL, the shipping provider, may go above and beyond to make the delivery to customer. Usually, the shipper or online shop is able to provide the tracking number or ID. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. in the U.S., even under normal conditions. 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